Sharon Fredley
Allison Park,PA
Summary
Friendly Dental Receptionist dedicated to greeting every patient with smile running day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients concerns.
Overview
34
34
years of professional experience
Work History
Dental Receptionist
Dr. Mark Mikus D.M.D.
10.2006 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
Front Desk Receptionist
Scott& Christie Eyecare Associates
05.2004 - 10.2006
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Optical Sales Associate
Pearle Vision Center
10.1989 - 05.2004
- Used [Type] measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
Education
High School Diploma -
Shaler Area High School
Pittsburgh, PA05.1983
Skills
- Invoice Generation
- Maintaining Financial Records
- Claim Processing
- Appointment Scheduling
- Payment Processing
- Friendly and Outgoing
- Billing / posting insurance payments
References
Upon request
Timeline
Dental Receptionist
Dr. Mark Mikus D.M.D.
10.2006 - Current
Front Desk Receptionist
Scott& Christie Eyecare Associates
05.2004 - 10.2006
Optical Sales Associate
Pearle Vision Center
10.1989 - 05.2004
High School Diploma -
Shaler Area High School
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