Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Gibson

Menifee,CA

Summary

Organized Case Manager and Customer Service Specialist with multiple years of customer service experience. Accustomed to handling high client volume with detail and precision. Excellent verbal, written and computer communication skills.

Overview

20
20
years of professional experience

Work History

Case Management Specialist

TTEC/ Metro ExpressLanes
Torrance, CA
07.2019 - 06.2024
  • Developed and maintained comprehensive case files to ensure accurate record-keeping and compliance while maintaining analytical reasoning within the business rule guideline parameters.
  • Analyzed client needs to develop tailored action plans, ensuring timely service delivery and satisfaction.

Retail Merchandiser

Crossmark Inc.
Long Beach, CA
03.2019 - 07.2019
  • Developed and implemented product placement strategies to enhance visual merchandising effectiveness.
  • Conducted regular inventory audits to maintain optimal stock levels and minimize discrepancies.
  • Collaborated with store management to execute promotional displays and ensure brand compliance.

Property Manager

Public Storage
Los Angeles, CA
07.2018 - 03.2019
  • Oversaw property operations and maintenance to ensure optimal functionality and tenant satisfaction.
  • Managed and balanced cash drawer; prepared and executed daily bank deposits.
  • Assessed customer storage needs while making package and moving supply recommendations.

Program Director/ Counselor

Jenny Craig Weight Loss Center
Mission Viejo, CA
03.2004 - 07.2014
  • Directed program development initiatives to enhance client engagement and retention strategies.
  • Oversaw team performance, ensuring adherence to operational standards and client service excellence.
  • Analyzed program effectiveness through client feedback, driving continuous improvement efforts.
  • Maintained professional and ethical rapport with staff, clients and outside entities.

Education

Associate of Science - Liberal Arts

Los Angeles Harbor College
Wilmington, CA
05.1999

Skills

  • Client advocacy/ Follow-up care
  • Regulatory compliance
  • Active communication
  • Data collection
  • Ethical practice

Timeline

Case Management Specialist

TTEC/ Metro ExpressLanes
07.2019 - 06.2024

Retail Merchandiser

Crossmark Inc.
03.2019 - 07.2019

Property Manager

Public Storage
07.2018 - 03.2019

Program Director/ Counselor

Jenny Craig Weight Loss Center
03.2004 - 07.2014

Associate of Science - Liberal Arts

Los Angeles Harbor College