Organized Case Manager and Customer Service Specialist with multiple years of customer service experience. Accustomed to handling high client volume with detail and precision. Excellent verbal, written and computer communication skills.
Overview
20
20
years of professional experience
Work History
Case Management Specialist
TTEC/ Metro ExpressLanes
Torrance, CA
07.2019 - 06.2024
Developed and maintained comprehensive case files to ensure accurate record-keeping and compliance while maintaining analytical reasoning within the business rule guideline parameters.
Analyzed client needs to develop tailored action plans, ensuring timely service delivery and satisfaction.
Retail Merchandiser
Crossmark Inc.
Long Beach, CA
03.2019 - 07.2019
Developed and implemented product placement strategies to enhance visual merchandising effectiveness.
Conducted regular inventory audits to maintain optimal stock levels and minimize discrepancies.
Collaborated with store management to execute promotional displays and ensure brand compliance.
Property Manager
Public Storage
Los Angeles, CA
07.2018 - 03.2019
Oversaw property operations and maintenance to ensure optimal functionality and tenant satisfaction.
Managed and balanced cash drawer; prepared and executed daily bank deposits.
Assessed customer storage needs while making package and moving supply recommendations.
Program Director/ Counselor
Jenny Craig Weight Loss Center
Mission Viejo, CA
03.2004 - 07.2014
Directed program development initiatives to enhance client engagement and retention strategies.
Oversaw team performance, ensuring adherence to operational standards and client service excellence.
Analyzed program effectiveness through client feedback, driving continuous improvement efforts.
Maintained professional and ethical rapport with staff, clients and outside entities.