Sharon Hale
Prichard,AL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by leadership roles at Ollie's Bargain Outlet Holdings Inc. Expert in customer service and problem-solving, adept at multi-tasking and team collaboration. Achieved significant improvements in workflow efficiency and customer engagement through innovative strategies and exceptional money handling skills. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
20
20
years of professional experience
Work History
Sales Associate
Pop Shelf/Dollar General
01.2021 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Supervisor
Ollie's Bargain Outlet Holdings Inc.
01.2014 - 12.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Packer Associate
Sister Schubert
01.2012 - 01.2015
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
Sales Associate
M&B Clothing Store
01.2007 - 01.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Packer Associate
Crown Products Company
01.2004 - 01.2007
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.
- Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
- Increased customer satisfaction with properly packaged items, ensuring secure delivery and minimal returns.
Education
High School Diploma -
C.F. Vigor High School
Prichard, AL05.1998
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Listening Skills
- Multi-tasking strength
- Exceptional customer service
- Money Handling
Timeline
Sales Associate
Pop Shelf/Dollar General
01.2021 - 12.2023
Supervisor
Ollie's Bargain Outlet Holdings Inc.
01.2014 - 12.2020
Packer Associate
Sister Schubert
01.2012 - 01.2015
Sales Associate
M&B Clothing Store
01.2007 - 01.2012
Packer Associate
Crown Products Company
01.2004 - 01.2007
High School Diploma -
C.F. Vigor High School
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