Sharon Hill

• Developed strategies to minimize clients' overall tax liability through proper planning techniques.
• Maintained up-to-date knowledge of applicable state, local, federal regulations governing taxation procedures.
• Reviewed financial statements to determine accuracy of reported income and expenses.
• Provided tax advice and guidance to clients regarding investments, deductions, credits, and other relevant matters.
• Researched current legislation related to taxation changes or new laws that could affect clients' taxes.
• Provided exceptional customer service, addressing client concerns and questions promptly.

• Identified potential deductions to minimize clients' tax liabilities.
• Reviewed prior year's returns for accuracy and completeness before submitting them.
• Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
• Ensured that all applicable deadlines were met when submitting documents.
• Compiled data from clients to accurately complete tax forms.

· Determined taxable income by examining financial books and records including tracing receipts and expenses to source documents.

· Prepared reports to substantiate individual transactions prior to settlement.

· Reviewed and/or analyzed banking data and other accounts of individuals to ensure correct amount of tax collected.

· Researched, analyzed and interpreted federal and state tax laws and regulations, revenue rulings to recognize and resolve tax issues and meet compliance requirements.

· Provided taxpayer assistance by responding to audit inquiries or information requests in person, written and telephone inquiries.

· Computed current and cumulative tax adjustments and completed required forms and schedules

· Completed audit papers by documenting audit tests and findings.

· Prepared working papers, reports and supporting documentation for audit findings.

• Ensured compliance with applicable laws and regulations relating to contact center operations.
• Responded to customer complaints and escalated issues when necessary.
• Verified customer information and updated records accordingly.