Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Hou

NAPLES,FL

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

24
24
years of professional experience

Work History

Owner/Manager of Operations

SunShine Spa
01.2017 - 12.2023
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.

Sales Executive

Hongyuan Gift Store
10.2012 - 12.2016
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Office Manager

YUAN Industries
06.2010 - 09.2015
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Office Assistant

Yuan Industries
01.2000 - 12.2009
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Education

Bachelor of Arts - Accounting And Business Management

University of Shenyang
China
05.1994

Skills

  • Operations Management
  • Photographic Editing
  • Management Team Leadership
  • Supplier Relations

Timeline

Owner/Manager of Operations

SunShine Spa
01.2017 - 12.2023

Sales Executive

Hongyuan Gift Store
10.2012 - 12.2016

Office Manager

YUAN Industries
06.2010 - 09.2015

Office Assistant

Yuan Industries
01.2000 - 12.2009

Bachelor of Arts - Accounting And Business Management

University of Shenyang

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Sharon Hou