Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Sharon Knight-Watkins

Sharon Knight-Watkins

Dublin,GA

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Sales Associate

Jet Food Stores
East Dublin, GA
11.2022 - 07.2023
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.

Customer Service Cashier

East Side Package Store
East Dublin, GA
05.2022 - 06.2022
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed
  • Maintained reports of transactions and greeted customers when entering and leaving establishment. Performed cash, card and check transactions to complete customer purchases
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Lifted up 30lbs at once
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Gate Clerk

Lazer Spot
Alpharetta, GA
02.2017 - 11.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Checked credentials and identifying paperwork for over 150 drivers per day
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Responded quickly to incidents and assessed active situations for security concerns
  • Responded quickly to emergency situations to assess and deflect issues
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.

Cashier

B & H Quick Stop
East Dublin, GA
07.2016 - 03.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Restocked and organized merchandise in front lanes
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Checked identification for proof-of-age for alcohol and tobacco sales

Customer Service Representative

Vonumental Wireless
Dublin, GA
04.2015 - 07.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Provided primary customer support to internal and external customers
  • Recommended products to customers, thoroughly explaining details
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Responded proactively and positively to rapid change
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Associate of Science: Business -

Everest College
03.2013 - 04.2014

High School Diploma -

East Laurens High School
Dublin, GA
08.1989 - 05.1992

Skills

  • Payment collection
  • Refund handling
  • Retail merchandising
  • Cash drawer management
  • Product and service sales
  • Store merchandise stocking
  • Till counting
  • Cleaning and sanitizing
  • Customer assistance
  • Problem-Solving Skills
  • Teamwork and Collaboration
  • Friendly and Outgoing
  • Relationship Building
  • Multi-tasking strength
  • Sales training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Sales Associate

Jet Food Stores
11.2022 - 07.2023

Customer Service Cashier

East Side Package Store
05.2022 - 06.2022

Gate Clerk

Lazer Spot
02.2017 - 11.2021

Cashier

B & H Quick Stop
07.2016 - 03.2017

Customer Service Representative

Vonumental Wireless
04.2015 - 07.2016

Associate of Science: Business -

Everest College
03.2013 - 04.2014

High School Diploma -

East Laurens High School
08.1989 - 05.1992
Sharon Knight-Watkins