Sharon Marcano
Lawrence,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Support Staff Member
Lawrence District Court
02.2023 - Current
- Communicated with victims on behalf of staff to relay messages and information.
- Assisted employees with making copies, sending faxes, filing paperwork and requesting discovery.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacting with victims, witnesses attorneys and law enforcement to help coworkers with their cases.
Waitress
Jon Ryan's Pubs
07.2020 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Home Health Aide
Elara Caring
12.2019 - 10.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
Emergency Room Technician
Holy Family Hospital Methuen
01.2021 - 08.2022
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Monitored patient behavior and immediately reported changes to supervising physician.
Education
Associates - Criminal Justice
Southern New Hampshire University
Manchester, NH05.2025
Medical Assisting
Lincoln Technical Institute
Lowell, MA07.2017
High School Diploma -
Lawrence High School
Lawrence, MA06.2016
Skills
- Clerical Support
- Critical Thinking and Interpersonal Communication Skills
- Psychiatric Patient Monitoring
- Conflict Resolution
- Fluent in Spanish
- Mental Health Training
Timeline
Support Staff Member
Lawrence District Court
02.2023 - Current
Emergency Room Technician
Holy Family Hospital Methuen
01.2021 - 08.2022
Waitress
Jon Ryan's Pubs
07.2020 - Current
Home Health Aide
Elara Caring
12.2019 - 10.2022
Associates - Criminal Justice
Southern New Hampshire University
Medical Assisting
Lincoln Technical Institute
High School Diploma -
Lawrence High School
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