Sharon Medlock
Customer Service Representative
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Multi-family industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Cornerstone Village Apartments ( Senior)
07.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Greet potential residents, answer a large volume of incoming calls and take messages.
- Help prospects complete Tax Credit paperwork
- Handle all residents issues and concerns in person and over the phone.
- Renew all resident leases
- Input service request for Maintenance and follow-up with residents to ensure completion.
- Property Management Certification
- 15+ Years in Property Management both Conventional and Tax Credit
- Excellent written verbal and Interpersonal Skill
- Proficient in all Microsoft Office Applications
Assistant Manager
LBK Management ( Holly Creek Apartments )
01.2012 - 02.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased occupancy from 70% to 96% and reduced delinquencies by $5000.00 in less than six months.
- Work with HUD applicants by explaining the completion of packets.
Leasing Manager
Greystar Property Management ( Polo Club )
01.2011 - 12.2012
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Supervised a team of three Leasing Professionals on 562-unit multifamily community.
- Increased occupancy from 49% to 78% in four months
Education
No Degree - Property Management Certification
Houston Community College
Houston, TX04.2008
High School Diploma -
San Jacinto Adult High School
Houston, TX05.1969
Skills
- Active Listening
- Resident Satisfaction
- Demonstrate Empathy
- Detailed Oriented
- Sharp Problem Solver
- Manage distribution of documents
- Team Player
- Negotiation and Conflict Resolution
- Microsoft Office Expertise
Creating Positive Boards
This is a vision board that includes anything that inspires and motive. The main purpose of the board for me is to bring everything to life.
Timeline
Assistant Manager
Cornerstone Village Apartments ( Senior)
07.2018 - Current
Assistant Manager
LBK Management ( Holly Creek Apartments )
01.2012 - 02.2017
Leasing Manager
Greystar Property Management ( Polo Club )
01.2011 - 12.2012
No Degree - Property Management Certification
Houston Community College
High School Diploma -
San Jacinto Adult High School
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