Sharon Moore
Smackover,AR
Summary
Accomplished District Manager with a proven track record at Cititrends, adept in multi-unit management and strategic planning. Excelled in boosting employee morale and enhancing operational efficiency across various locations. Skilled in leadership development and customer relations, achieving significant improvements in compliance and team performance.
Overview
18
18
years of professional experience
Work History
District Manager
Cititrends
10.2006 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Store Manager
Cititrends
10.2006 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Training Manager
Cititrends
10.2007 - 10.2013
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
Education
Diploma - General Studies
Smackover High School
Smackover, AR05.1982
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Attention to Detail
- Goal Setting and Performance Metrics
- Operations Management
- Sales management
- Customer Relations
- Staff Development
- Team Development
- Financial Management
- Multi-unit management
- Action Plans
- Decision-Making
- Interpersonal Communication
- Team Building Practices
- Employee Scheduling
- Operations Improvements
- Team Leadership
- Staff Management
- Conflict Management
- Sales Reporting
- Leadership Development
- Policies and Procedures
- Workforce Development
- Budget Management
- Market Research
- Data Analytics
- Staff Recruiting
- Staff Supervision
- Operations Oversight
- Report Preparation
- Staffing oversight
- Policy Enforcement
- Compliance Monitoring
- Territory Management
- Sales orientation
- Client Relationship Building
Timeline
Training Manager
Cititrends
10.2007 - 10.2013
District Manager
Cititrends
10.2006 - Current
Store Manager
Cititrends
10.2006 - Current
Diploma - General Studies
Smackover High School
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