Sharon Pinell
New York,NY
Summary
Experienced Server bringing dedication and strong work ethic. Professional and dedicated to providing exceptional service in both upscale and casual environments. Comfortable in a fast paced environment and able to adapt easily to stressful situations.
Overview
5
5
years of professional experience
Work History
Server
Casa Cruz
06.2024 - Current
- Provided excellent customer service to ensure satisfaction
- Maintained knowledge of current food items, cocktails, ingredients and preparation methods
- Took orders from customers accurately and in a timely manner
- Responded efficiently to guest inquiries and complaints in a professional manner
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Casa Cipriani
08.2021 - Current
- Provided exceptional upscale and memorable experience for guests including VIP members
- Memorized over 30 menu items and rotating specials to give appropriate recommendations to guests
- Prepared for large parties and reservations, anticipating planning and staffing needs
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Appropriately suggested additional items to customers to increase restaurant sales
- Performed opening and closing procedures and side work duties according to station assignments.
Server
Aman New York
10.2022 - 12.2022
- Provide high level dining experience with all accommodations necessary
- Up-sell wines, liquors, cocktails and desserts with professional appearance and mannerism
- Manage multiple tables and guests interactions while delivering 5 star quality dining experience
- Able to work in a teamwork environment with other servers and the kitchen to provide smooth service
- Strong communication with kitchen staff to inform staff of any dietary preferences for guests
- Name checks with member/room number and ensure discounts are applied if applicable
- Maintain warm and positive attitude throughout entirety of shift no matter the circumstances.
Banquet Server
Exquisite Staffing
06.2021 - 09.2021
- Routinely cleaned work areas, glassware, and silverware throughout each shift
- Guided guests through menu while demonstrating thorough knowledge of the food, beverages, and ingredients
- Prepared seating for high-luxury events where a perfect presentation is expected
- Ability to handle high volume and stressful situations as a server
- Maintained awareness of any guest allergies and ensured they were properly handled by communicated with kitchen staff.
Banquet Server
Snelling Staffing Company
09.2019 - 01.2020
- Assisted with venue set up and followed event specifications for silverware, tableware, chairs and decor
- Delivered food from kitchen to banquet hall in a timed manner
- Provided explanations for food or cocktails to guests
- Engaged in post event side work to ensure banquet hall remained clean
- Maintained strong communication with kitchen, hosts and floor captains
- Promptly follow floor captains orders to ensure event ran smoothly.
Skills
- Cocktail waitress and Fine Dining waiter
- Barista experience
- Knowledge of cocktails, spirits and wines
- Micros and Toast POS system
- Multitasking
- Time management
- Adaptable
- Collaborative
- Detail-oriented
- Knowledge of Italian and Spanish cuisine
Timeline
Server
Casa Cruz
06.2024 - Current
Server
Aman New York
10.2022 - 12.2022
Server
Casa Cipriani
08.2021 - Current
Banquet Server
Exquisite Staffing
06.2021 - 09.2021
Banquet Server
Snelling Staffing Company
09.2019 - 01.2020
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