Sharon Purdy
Glens Falls,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
BHSN
Queensbury, New York
07.2025 - Current
- Answered telephones to assist clients with inquiries and concerns
- Scheduled appointments to facilitate efficient client service
- Checked clients in and out to streamline reception processes
- Filled out ROI forms for clients to ensure proper documentation.
Visitor Management
Glensfalls Hospital
Glens Falls, New York
07.2018 - 07.2025
- Check guests in gave them visitors passes
- Educated personnel on security procedures such as proper badge display and visitor management.
- Managed access points within the facility using visitor management software.
- Managed access control systems including CCTV surveillance, alarm systems and visitor management systems.
Cleaner Helper
Travelers
Glens Falls, New York
02.2022 - 08.2024
- Maintained cleanliness in guest areas and restrooms, ensuring a welcoming environment.
- Assisted in organizing cleaning supplies and equipment for efficient workflow.
- Followed safety protocols while using cleaning chemicals and tools effectively.
Front Desk /Sales Associate
Ramada Inn
Queensbury, New York
03.1999 - 03.2003
- Greeted guests and provided a warm welcome upon arrival.
- Assisted guests with check-in and check-out procedures efficiently.
- Managed reservations using the hotel's booking system.
Route cleaner
North Country Janitorial
Queensbury, New York
- Performed thorough cleaning of offices and common areas at North Country Janitorial.
- Maintained cleanliness by sanitizing surfaces and restrooms regularly.
- Operated cleaning equipment such as vacuums and floor scrubbers efficiently.
Education
Danbury Highschool
Danbury , CTSkills
- Customer support
- Telephone support
- Email correspondence
- Complaint resolution
- Document transmission
Timeline
Customer Service Representative
BHSN
07.2025 - Current
Cleaner Helper
Travelers
02.2022 - 08.2024
Visitor Management
Glensfalls Hospital
07.2018 - 07.2025
Front Desk /Sales Associate
Ramada Inn
03.1999 - 03.2003
Route cleaner
North Country Janitorial
Danbury Highschool