Sharon Rivera
Bellefontaine,Ohio
Summary
My leadership skills, honed at Honda of America, and expertise as a Compliance Ambassador ensure meticulous attention to detail and a commitment to excellence. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty. Skilled in managing both consumer and commercial accounts for timely collections. Well-versed in negotiating payment arrangements. understanding financial hardships, and maintaining respectful yet persuasive communication. Adapt at fostering positive relationship with customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Specialist
Discover Financial Services
06.2024 - Current
- Processed credit card payments and going over transaction on the account
- Customized account services based on client needs and feedback
- Monitored account activity to identify potential fraud or risk
Needs Coordinator
Prescription Bliss
01.2023 - 06.2024
- Took care of the ordering, maintain enrollment status and manage the tracking of ongoing refills to make sure there’s absolutely no lapse in our member medication schedule
- • Coordinated with other supervisors, combining group efforts to achieve goals.
- • Resolved customer complaints in a timely manner while upholding company standards.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints or answered customers' questions.
Assembly Worker
Honda of America East Liberty plant
11.2018 - 02.2023
- Followed detailed assembly instructions, processes and procedures
- Completed durable assemblies and subassemblies with hand and power tools
- Followed outlined specifications to implement assembly plans
AT&T Account Specialist (Collections Department)
Convergys
01.2015 - 01.2017
- Managed customer accounts and resolved billing issues
- Managed delinquent accounts effectively.
- Developed payment agreements with customers to ensure timely collections.
- Identified and resolved account discrepancies
- Collaborated with the team to meet targets
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns
Pharmacy Technician
CVS Pharmacy
01.2014 - 01.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Stocked, labeled, and inventoried medication to keep accurate records
Education
High School Diploma -
Bellefontaine High School
Bellefontaine, OH06.2008
Skills
- Customer service
- Communication skills
- Documentation review
- Time management
- Phone etiquette
- Life Insurance Agent
- Leadership Essential Certificate From Guild
- Compliance Ambassador
- Schedule coordination
- Documentation skill
- Customer engagement
- Billing resolutions
- Collections
- Account review
Certification
Life Insurance Certification
Leadership Essential Certification
Languages
Tagalog
Full Professional
English
Full Professional
Timeline
Account Specialist
Discover Financial Services
06.2024 - Current
Needs Coordinator
Prescription Bliss
01.2023 - 06.2024
Assembly Worker
Honda of America East Liberty plant
11.2018 - 02.2023
AT&T Account Specialist (Collections Department)
Convergys
01.2015 - 01.2017
Pharmacy Technician
CVS Pharmacy
01.2014 - 01.2015
High School Diploma -
Bellefontaine High School