Sharon Angelica Rojas Cascante
Kitchener,ON
Summary
Dynamic leader with extensive experience at Amazon, excelling in people management and human resources. Fluent in English and Spanish, I leverage strong problem-solving skills and a positive attitude to drive team success.
Human resources professional well-versed in employee engagement and organizational development. Proven ability to enhance workplace culture and drive HR initiatives. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Expertise in performance management and policy implementation.
Overview
8
8
years of professional experience
Work History
HUMAN RESOURCES PARTNER
Amazon
09.2024 - Current
- Provided guidance on employee relations issues, mediating conflicts and promoting a positive work environment.
- Championed diversity and inclusion efforts within the organization, creating a more inclusive workplace culture for all team members.
- Served as a trusted advisor to senior management on key HR decisions affecting overall business strategy.
- Coordinated employee engagement activities and events, fostering a positive work environment that encourages collaboration and innovation.
CANADA DLS CASE MANAGER
Amazon
03.2020 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- The DLS Case Manager provides case management for all types of leave of absence and disability life events for Canadian Employees. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.
AMAZON TEAM MANAGER ACTING ROLE
Amazon
10.2018 - 03.2020
- Developed performance measurement strategies, identifying areas for improvement.
- Facilitated meetings to communicate team performance goals and results.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Operational and efficiency call center knowledge, managing SLAs, PTL, OT among other KPIs.
AMAZON ON BOARDING SPECIALIST
Amazon
10.2017 - 10.2018
- Contributed to a positive work environment by maintaining open channels of communication with colleagues and actively participating in team-building activities.
- Proactively identified potential issues/problems before they escalated into larger concerns thus preventing negative impacts upon clients'' overall experience.
- Direct coaching to new hires during the Onboarding phase
- Experience assisting a team manager with a team of 15 associates approximately, during the transition from training to a production team.
AMAZON RETAIL ASSOCIATE
Amazon
02.2017 - 10.2017
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Experience in Data-mining, side by side, and shadowing sessions with my peers.
- Part of the launch and participation of the Talent development Program in 2017. Experience of the program including peers mentoring, metrics improvement, and live feedback sessions.
Education
BBA - Business Administration
UNIVERSIDAD HISPANOAMERICANA
12.2025
High School Diploma -
COLEGIO TECNICO DON BOSCO
12.2016
Certificate of Technical Studies - Architectural Drafting
COLEGIO TECNICO DON BOSCO
12-2016
Skills
- Onboarding process
- Job Descriptions
- HRIS Systems
- Performance Appraisals
- HR analytics
- Diversity and Inclusion
- Employee Relations
- Exit Interviews
- Benefits Administration
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
HUMAN RESOURCES PARTNER
Amazon
09.2024 - Current
CANADA DLS CASE MANAGER
Amazon
03.2020 - 09.2024
AMAZON TEAM MANAGER ACTING ROLE
Amazon
10.2018 - 03.2020
AMAZON ON BOARDING SPECIALIST
Amazon
10.2017 - 10.2018
AMAZON RETAIL ASSOCIATE
Amazon
02.2017 - 10.2017
BBA - Business Administration
UNIVERSIDAD HISPANOAMERICANA
High School Diploma -
COLEGIO TECNICO DON BOSCO
Certificate of Technical Studies - Architectural Drafting
COLEGIO TECNICO DON BOSCO
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