Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Shaw

Brentwood,TN

Summary

At Cool Springs Interventional, I excelled in enhancing patient satisfaction and streamlining the registration process through adept insurance verification and empathetic patient interactions. My proficiency in EMR and commitment to patient confidentiality significantly contributed to the clinic's efficiency and trustworthiness. Skilled in multitasking and critical thinking, I consistently improved service delivery.

Overview

15
15
years of professional experience

Work History

Patient Service Representative

Cool Springs Interventional
01.2010 - 12.2024
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.

Education

Bachelor of Arts - Interior Design

Iowa State University
Ames, IA

Skills

  • Insurance verifying
  • Patient confidentiality
  • Scheduling appointments
  • Patient greeting
  • Medical insurance
  • Data entry proficiency
  • Appointment confirmation
  • Medical filing
  • Patient check-in
  • Registration management
  • EMR
  • Patient identity verification
  • Patient documentation
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Critical Thinking

Timeline

Patient Service Representative

Cool Springs Interventional
01.2010 - 12.2024

Bachelor of Arts - Interior Design

Iowa State University
Sharon Shaw