At Cool Springs Interventional, I excelled in enhancing patient satisfaction and streamlining the registration process through adept insurance verification and empathetic patient interactions. My proficiency in EMR and commitment to patient confidentiality significantly contributed to the clinic's efficiency and trustworthiness. Skilled in multitasking and critical thinking, I consistently improved service delivery.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Cool Springs Interventional
01.2010 - 12.2024
Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Verified insurance eligibility and coverage for patients.
Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Filed and maintained patient records in accordance with HIPAA regulations.
Provided exceptional customer service to patients, answering questions and addressing concerns.
Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Managed patient registration process, confirming data accuracy and completeness.
Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Registered Medical Assistant at Colorado Springs Interventional Pain ManagementRegistered Medical Assistant at Colorado Springs Interventional Pain Management
Surgery Scheduler/Executive Assistant at Vanderbilt Surgery Center Cool SpringsSurgery Scheduler/Executive Assistant at Vanderbilt Surgery Center Cool Springs