Sharon Sylvia
Rochester,MA
Summary
Knowledgeable and dedicated receptionist and customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
21
21
years of professional experience
Work History
Receptionist/Office Assistant
Imtra Corporation
New Bedford, MA
04.2014 - 10.2024
- Greeting guests at front desk and engage in pleasant conversations while managing requests
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Enter customer data and set up new customer accounts
- Scanned and copied various company data.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Customer Service Representative
Spherion Staffing At Titleist
New Bedford, MA
04.2011 - 09.2013
- Answered constant flow of customer calls with up to 20 calls in queue per minute
- Responsible to enter orders into system
- Submitting artwork to graphics through the program called Artworks
- Working with customer service processing orders and emails, sending proofs to customers and also preparing order jackets to go to the floor for production and filing.
Office Assistant
Spherion Staffing At Harvey Building Products
Dartmouth, MA
05.2010 - 11.2010
- Delivered clerical support by efficiently handling wide range of routine and special requirements
- Fielding calls from the inside staff of manufacturing facility in regard to work orders that were needed for the day
- Maintained reports for the manufacturing facility utilizing Excel and internal reporting system.
Inside Sales Assistant
New England Fence Wrights
Fairhaven, MA
05.2003 - 01.2010
- Oversaw the daily operations of the company's main office, creating customer job reports, inventory reports and customer follow-up
- Handling various office tasks such as answering phones, greeting customers, and maintaining billing for accounts.
Education
Associate of Arts - Business Administration
Bristol Community College
05.1982
Skills
- Delivery Coordination
- Visitor and Customer Relations
- Prioritization and Time Management
- Data Entry and Database Software
- Administrative Support
- Clerical Support
- Document Management
- Greeting and Seating Clients
- Positive and professional
- Service-oriented mindset
- Organization skills
- Professional and polished presentation
- Office equipment operations
Zip
02770
City
MA
Custom
Rochester
References
References available upon request.
Timeline
Receptionist/Office Assistant
Imtra Corporation
04.2014 - 10.2024
Customer Service Representative
Spherion Staffing At Titleist
04.2011 - 09.2013
Office Assistant
Spherion Staffing At Harvey Building Products
05.2010 - 11.2010
Inside Sales Assistant
New England Fence Wrights
05.2003 - 01.2010
Associate of Arts - Business Administration
Bristol Community College
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