Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
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Sharon Thompson

Customer Service Management
Dallas,Texas

Summary

Experienced Office Management and Administration Professional with 25 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Personable and dedicated Customer Service Representative with extensive experience in industry Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience

Work History

Office Manager

Commcash
Duncanville, Texas
04.2004 - 05.2019
  • Created and finalized contracts for financial services with customers
  • Performed billing, collection and reporting functions for office
  • Managed database, including troubleshooting, maintenance, updates and report generation
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Consulted with outside parties to resolve discrepancies and create effective solutions

Manager

Smith Laurin
Dallas, Texas
01.1999 - 01.2004
  • Determined quality assurance benchmarks and set standards for improvement
  • Maintained call center equipment in good working order to maximize productivity
  • Created clear and effective policies governing all aspects of employee work and interaction with customers
  • Developed quality employees within call center to take over leadership positions

Education

High School Diploma -

Skyline High School
Dallas, TX

Associate of Science - Business Management

El Centro College
Dallas, TX

Skills

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Timeline

Office Manager

Commcash
04.2004 - 05.2019

Manager

Smith Laurin
01.1999 - 01.2004

Associate of Science - Business Management

El Centro College

High School Diploma -

Skyline High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Sharon ThompsonCustomer Service Management