SHARON TRAYLOR
ATLANTA,GA.
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
16
16
years of professional experience
Work History
Deputy II-Intake Clerk
Cobb County Probate Court
11.2022 - Current
- Assessed clients' needs and determined eligibility for intake services.
- Performs customer service functions by telephone, by mail, and in person: provides information and assistance regarding court activities, services, procedures, documentation, fees, case status/disposition, or other issues; reviews and accepts legal documents in accordance with court procedures and prescribed time frames; distributes forms and documentation.
- Responds to routine and complex questions or complaints; researches problems/complaints; and initiates problem resolution.
- Enters data from court and legal documents into computer systems, databases and applications: scans, indexes and records court case information and legal documents; reviews data for accuracy; updates case disposition information; and maintains accurate records and filing systems.
- Collects, records and processes fees: processes court payments, taxes, recording fees, and other items according to division/department assignment and per established procedures.
- Enters payments/ posts checks into specified computer application; assigns fees to proper case or property; balances monies received; and processes fees as required, and other items according to division/department assignment and per established procedures.
- Performs computer related tasks requiring broad working knowledge of a wide variety of standard computer applications, i.e. word processing, database systems, spreadsheet programs, calendar, schedulers, and electronic file maintenance.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Participates in special projects as requested by supervision; may coordinate staff activities within assigned unit.
- Performs other related duties as assigned.
Court Operations Specialist
Fulton County Probate Court
09.2007 - 07.2022
- Responsible for processing Adult Guardianship Petitions and Involuntary intervention and psychological evaluations.
- Prepare calendar for hearings, perform clerical duties in the courtroom for Judge and Attorneys.
- Record dispositions and put documents on computer. is working properly..
- Record dispositions and put documents on computer
- Responsible for explaining procedures and forms to the general public via phone and in person.
- Responsible for explaining procedures and forms to the general public via phone and in person
- Maintain confidential records, certify and sign documents as a Sworn Deputy of the Court.
- Maintain confidential records, certify and sign documents as a Sworn Deputy of the Court
- Copy, fax, print and scan documents.
- Pull and order records for the public and co-workers.
- Responsible for sending documents to GCIC.
- Perform drafting and editing short office memos.
- Knowledgeable of court laws and procedures, familiarity with legal terminology.
- Collect fees payable to the court.
- Train co-workers.
- Record and process marriage licenses.
- Mail out and docket firearm licenses.
Education
High School Diploma -
Charles Lincoln Harper High
Atlanta, Georgia06.1990
Skills
- Docket Preparation
- Legal Documents
- Court Procedures
- Dispute Resolution
- File Management
- Payment Collection
- Marriage/firearm Licensing Procedures
- Planning & Organizing
- Customer Service
- Basic Math
- Microsoft Office
- Good Work Ethic
- Supervision & Leadership
- Computer Skills
- Critical Thinking
- People Skills
- Friendly, Positive Attitude
- Problem Resolution
- Active Listening
- Reliable & Trustworthy
- Professional Correspondence
- Career Development
- Patient Confidentiality
- Office Administration
Timeline
Deputy II-Intake Clerk
Cobb County Probate Court
11.2022 - Current
Court Operations Specialist
Fulton County Probate Court
09.2007 - 07.2022
High School Diploma -
Charles Lincoln Harper High
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