Sharon Wilchie

• Developed strong relationships with clients through proactive communication and problem-solving support.
• Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
• Handled incoming calls and emails from customers regarding issues with deliveries.
• Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.

• Working professionally with customer and carrier partners to ensure all loads are picked up and deliver on time
• Handle customer and carrier issues quickly identifying and resolving, including but not limited checking emails and updating anything that needs to be addressed
• Monitor EDI board for customers, reaching out to other team members to route freight to optimal internal or external carrier partners to provide the best service to the customer while optimizing the cost of the Asset and Manage Freight team
• Manages daily communication between multiple customers and internal functions such as field operations, brokerage, and planning, including but not limited to daily communications regarding customer expedited requests, changes to initial warehousing or production plans, date changes due to product availability, carrier constraints, and other operational variables
• Work on completing finalized version of tracking to send to the team with any callout's

• Tracking and tracing booked shipments
• Building shipments for team internal and external customers
• Set appointments for shipments as assigned
• Updating internal and external customer portals
• Research and update shipments for customer reporting
• Provide timely communication via email and/or telephone of any potential problems to all internal stakeholders
• Deliver industry leading customer service to all internal and external trading partners
• Working closely with dispatch/planning/brokerage team to obtain accurate driver and shipment information

• Establish strong relationships with Store management and associates
• Perform such duties as checking date codes, Keep Coca Cola products fully stocked on racks, shelves, displays and coolers for customers, work with sales and delivery teams, to increase sales market and profit by understanding customers/consumers and competition
• Utilize hand tools (pallet jack); replenishing, facing and rotating products; build, change and take down displays; secure damaged and defective products
• Identify, monitor, and report backstock inventory levels
• Follows plan sets, planograms and communicate to store management and cross-functional personnel

Supervised and directed daily activities of warehouse teammates to ensure safe and successful completion of all related daily warehouse activities and operations

• Verifies and ensures all applicable warehouse processes are followed, including, but not limited to, the processes for handling damaged product check-in, etc
• Trained and supervised a staff of warehouse (Tigard Operators, Order Builder, Replenisher, Pallet Checkers, Yard Jockey) and evaluated processes striving for continuous improvements
• Oversaw the setup in CONA SAP
• Verified all loads information for daily shipment, making sure to clear all shipment number OOS products in the system
• Collaborated with Delivery Manger and Sales Team to coordinate any HOT loads