Sharonda Brown-Gayle
Queens,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Jewelry Sales Associate
Walmart
Richmond, Virginia
02.2023 - 07.2023
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Assisted other departments in meeting operational goals as needed.
- Engaged in suggestive selling techniques to increase sales volume.
Sales Associate
Foot Locker
Fayetteville, North Carolina
08.2022 - 02.2023
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, sizing and styling.
Sales Associate
Macys Department Store
Manhattan, NY
09.2017 - 12.2018
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
Call Operator
Alorica
Manhattan, NY
01.2017 - 06.2017
- Responded promptly and professionally to customer inquiries, requests, and complaints.
- Resolved customer issues in an effective and efficient manner while maintaining company standards of quality service.
- Participated in training sessions designed to improve job knowledge and efficiency.
Education
High School Diploma -
Brooklyn High School Of The Arts
Brooklyn, NY06-2016
Some College (No Degree) - Early Childhood Special Education
Medgar Evers College of The City University of New York
Brooklyn, NYSkills
- Exceptional customer service
- Excellent Communication
- Analytical Thinking
- Data Analysis
- Experience in leadership
- Professionalism
Affiliations
- volunteer work in classrooms
- behavioral analyst
Shaniece Mickens
- Phlebotomy mentor
shaniece.mickens@caremax.com
References
References available upon request.
Timeline
Jewelry Sales Associate
Walmart
02.2023 - 07.2023
Sales Associate
Foot Locker
08.2022 - 02.2023
Sales Associate
Macys Department Store
09.2017 - 12.2018
Call Operator
Alorica
01.2017 - 06.2017
High School Diploma -
Brooklyn High School Of The Arts
Some College (No Degree) - Early Childhood Special Education
Medgar Evers College of The City University of New York
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