Sharonda Johnson
Aurora,CO
Summary
Dedicated, detail-oriented professional with 3+ years of property management experience and a strong background in customer service. Seeking the position of Assistant Property Manager. Passionate about tenant relations, lease administration, and property maintenance coordination. Eager to leverage expertise to improve operational efficiency and ensure resident satisfaction. Proven track record in property management and providing exceptional customer service, making me a valuable asset to any property management team.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Westhome Property Management
Denver, CO
05.2024 - Current
- Efficiently managed tenant relations by addressing inquiries, conducting screenings, and resolving complaints
- Supported marketing efforts by managing listings, conducting property tours, and facilitating lease negotiations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
Leasing Manager
Westhome
Denver, CO
11.2021 - 05.2024
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Created and submitted daily reports on leasing activities.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Leasing Coordinator
Santander Consumer USA
Denver, CO
10.2016 - 11.2020
- Established strong communication channels between departments, fostering collaboration in addressing bearing-related concerns.
- Optimized the bearing inspection process for minimal downtime in production lines.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Education
Skills
- Resident Retention & Relation
- Financial Management
- Yardi
- CRM
- Knock
- Market & Leasing
- Regulatory Compliance
- Administrative and Organizational Skills
Leadership Experience
Proven ability to lead a team by supervising and mentoring staff and overseeing leasing agents, fostering a collaborative and high-performing work environment
Communication Skills
demonstrated strong communication skills.
Roles And Responsibilities
As an Assistant Property Manager & Leasing manager, I efficiently managed tenant relations by addressing inquiries, conducting screenings, and resolving complaints. Supported marketing efforts by managing listings, conducting property tours, and facilitating lease negotiations.
Personal Information
Title: Assistant Manager
References
Available upon request.
Timeline
Assistant Manager
Westhome Property Management
05.2024 - Current
Leasing Manager
Westhome
11.2021 - 05.2024
Leasing Coordinator
Santander Consumer USA
10.2016 - 11.2020