Sharonda Parker
North Miami Beach,FL
Summary
Detail-oriented professional with strong organizational skills in customer service. Proven ability to assist clients with inquiries and process applications efficiently, ensuring satisfaction and retention.
Overview
15
15
years of professional experience
Work History
Member Service Representative
Tranzact Insurance Solutions
Raleigh, North Carolina
06.2024 - 02.2026
- Processed policy applications and renewals, ensuring timely and accurate updates to client records.
- Educated customers on product offerings and benefits, enhancing their understanding to make informed decisions.
- Assisted clients with insurance inquiries and policy information, providing clarity and support to resolve concerns.
Manager's Assistant
Literacy Council
Florence, SC
01.2017 - 03.2023
- Coordinated literacy programs and workshops for community engagement and education initiatives.
- Organized events to promote literacy awareness within the local community.
- Developed training materials for volunteers to enhance instructional effectiveness.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Customer Service Representative
Coastalcoms
Myrtle Beach, South Carolina
01.2011 - 09.2016
- Addressed customer inquiries and complaints using problem-solving techniques, enhancing customer experience and loyalty.
- Delivered exceptional support to customers through phone and email, ensuring satisfaction and effective communication.
- Maintained accurate records of customer interactions in database, facilitating efficient follow-up and service continuity.
Education
High School Diploma -
Creek Bridge
Marion, SC05-2007
Skills
- Policy processing
- Customer education
- Insurance inquiries
- Records management
- Data analysis
- Customer relationship management
Timeline
Member Service Representative
Tranzact Insurance Solutions
06.2024 - 02.2026
Manager's Assistant
Literacy Council
01.2017 - 03.2023
Customer Service Representative
Coastalcoms
01.2011 - 09.2016
High School Diploma -
Creek Bridge