Sharonda Thigpen Robinson
Georgia
Summary
Trustworthy Senior Property Manager committed to increasing occupancy and consistently reaching collection goals. Experience overseeing all aspects of property management for 15 years. Seasoned and reliable professional, bringing proven skills in negotiating, preparing and finalizing lease agreements and contracts. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
15
15
years of professional experience
4
4
Certification
Work History
Property Manager
Excalibur Homes
04.2023 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
SENIOR PROPERTY MANAGER
Lincoln Property Company
09.2020 - 04.2023
- Keeping owners/ investors abreast and updated with status of projects via weekly call
- Implementing a successful Preferred Employer relationship promotional campaigns
- Exceeding overall leasing goals with limited concessions despite the competition and Market issues
- Achieved NOI growth with a focus on maximizing rents, delinquency & bad debt control, and expense management
- Responsible for training, mentoring, directing, and conducting performance evaluations for the entire staff
- Prepared all community correspondence, processed invoices, reviewed insurance compliance, and executive summary
- Hire, supervise, train, and evaluate employees performance
- Executed contract negotiations, reviewed job estimates, and oversee all phases of structural renovations
- Monitor budget, expenditures and reporting requirements of sub grantees
- Plan and organize community events.
- Investigated and resolved any tenant complaints.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Maintained building systems by working with maintenance services and supervised repairs.
- Prepared communities annual budget, scheduled expenditures and collected monthly rent from tenants.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Established rental rates by surveying local rental rates and calculated overhead costs.
HOA Property Manager
First Key Homes
10.2018 - 04.2020
- Reviewed and documented covenants, conditions and restrictions for HOA requirements and fees
- Coordinated with local HOAs to obtain association information and updated invoices and database
- Completed HOA registration and license applications
- Filed HOA fee requests and ensure HOA invoices are processed and approved in a timely manner
- Submitted invoices for approval
- Worked with internal teams to ensure HOA information is accurate
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Ensured compliance with organization policies and government regulations.
Education
Real Estate Sales -
Capitus Learning
Sandy Springs, GA04.2020
Skills
- Business Development
- Business Administration
- Property Management
- Tenant Relations
- Staff Supervision
- Administrative Oversight
- Regulatory Compliance
- Record Preparation
- Conflict Resolution
- Operations Management
References
- Augustine Lenox- 404-213-4529
- Attorney Tiffany Baker 850-591-6291
- Harlem Howard 470-227-3095
Certification
- Licensed Real Estate Sales
- Fair Housing
- OSHA Regulations
- Sexual Harassment
- Risk Management
- Sales Success
- Resident Retention
- Leasing Principals 1 & 2
- Leadership Skills
- Financial/Budget Training
- MRI
- Onesite
- Yardi Voyager
- Rent Manager
- Property Meld
- Propertyware Tax Credit Essentials
- Microsoft Word
- Microsoft Excel
- Microsoft XP
- Computer
- LITCH Compliance Reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Property Manager
Excalibur Homes
04.2023 - Current
SENIOR PROPERTY MANAGER
Lincoln Property Company
09.2020 - 04.2023
HOA Property Manager
First Key Homes
10.2018 - 04.2020
Real Estate Sales -
Capitus Learning
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