Knowledgeable and dedicated customer service professional with extensive experience in the Finance and Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Sharonda Woods
Summary
Overview
11
years of professional experience
Work History
Publix
Customer Service Staff Member
09.2024 - Current
Job overview
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Executed various customer deposits, withdrawals, and money orders.
Target
Guest Advocate
08.2023 - 09.2024
Job overview
- Worked with customers to pack items according to specific desires and requirements.
- Picked and packed order items. Minimum of 4 pallets.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Assisted customers with refunds and/or exchanges on defective merchandise
- Encouraged guests to register for beneficial cards and services provided by the establishment
- Developed unique sales approach and identified client needs to expand sales.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Located needed merchandise in inventory using Oracle software and placed on skids for transport to shelves.
Walmart
Customer Service Representative
08.2023 - 08.2024
Job overview
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged, and displayed merchandise as required.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy (at least 2 times a day).
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints and maintained a clean and tidy checkout area.
ACI Worldwide
Customer Service Representative
11.2014 - 02.2021
Job overview
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Met customer call guidelines of 180 calls daily for service levels, handle time and productivity.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Investigated and resolved accounting, service and delivery concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Strayer University
BBA
03.2025
University Overview
Currently Enrolled
Auburn High School
High School
05.2009
University Overview
Skills
- Relationship Building
- Complaint handling
- CRM software
- Customer focus
- Safe handling
Accomplishments
Accomplishments
Nominated member of The National Society of Collegiate Scholars (NSCS) (Top 20% of Class percentile)-Strayer University (2025)
Awards
Awards
MVP (ACI), for 8 out of 12 months in 2020Timeline
Customer Service Staff Member
Publix
09.2024 - Current
Guest Advocate
Target
08.2023 - 09.2024
Customer Service Representative
Walmart
08.2023 - 08.2024
Customer Service Representative
ACI Worldwide
11.2014 - 02.2021
Auburn High School
High School
Strayer University
BBA
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