Donovan Crawford
Tallahassee
Summary
I am a dedicated customer service staff member with a strong focus on improving customer satisfaction and loyalty. I've proven skills in problem resolution, effective communication, and relationship-building with our customers.
Overview
2
2
years of professional experience
Work History
Customer Service Staff Member
Publix
Tallahassee
09.2023 - Current
- Assisting customers with inquiries to enhance satisfaction and loyalty.
- Resolving customer complaints efficiently, ensuring positive experiences.
- Maintaining comprehensive knowledge of products to inform customers effectively.
- Training new staff on customer service protocols and best practices.
- Communicating product information clearly to assist customer decision-making.
- Developing strong relationships with customers by providing excellent customer service on each visit.
- Answering incoming calls and emails, providing customer support or assistance with product and service transactions.
Education
High School Diploma -
Lincoln High School
Tallahassee, FL05-2025
Skills
- Customer service
- Team collaboration
- Relationship building
- Customer focus
- Problem resolution
- Effective communication
References
References available upon request.
Timeline
Customer Service Staff Member
Publix
09.2023 - Current
High School Diploma -
Lincoln High School