Sharonette Coley
Philadelphia,PA
Summary
Accomplished Assistant General Manager skilled in budget management, team leadership, and event coordination. Successfully improved service quality and guest satisfaction through effective staff training and conflict resolution strategies.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
SSN Hotels
Delaware City, Delaware
09.2023 - Current
- Coordinated staff schedules to enhance service quality and ensure optimal coverage during peak times.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints promptly, ensuring satisfaction while upholding professional standards.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Communicated with suppliers to manage product delivery timelines and negotiate pricing effectively.
Assistant General Manager
Classic hospitality llc
Bala, Pennsylvania
02.2019 - 06.2023
- Assisted in daily hotel operations to ensure seamless guest experiences.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Facilitated development of specialized projects, events, and promotions to enhance guest engagement.
- Conducted performance evaluations to uphold quality standards and support employee growth.
- Oversaw budget implementations, employee reviews, training, and scheduling to align resources with project goals.
- Analyzed financial data and prepared reports for senior management.
Executive Housekeeping Manager
Classic Hospitality llc
Bala, Pennsylvania
02.2017 - 02.2019
- Oversaw daily operations of housekeeping staff, ensuring high-quality service delivery and guest satisfaction.
- Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
- Trained new staff on company standards and best practices in housekeeping to enhance service consistency.
- Conducted inspections to maintain cleanliness and adherence to safety standards.
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Addressed guest complaints regarding housekeeping services promptly, improving overall guest experience.
- Organized special events requiring additional staffing or amenities.
Education
High School Diploma -
Williams Penn High School
Philadelphia, PA06-2001
Skills
- Operational oversight
- Budget management
- Inventory management
- Team management
- Conflict resolution
- Customer service
Timeline
Assistant General Manager
SSN Hotels
09.2023 - Current
Assistant General Manager
Classic hospitality llc
02.2019 - 06.2023
Executive Housekeeping Manager
Classic Hospitality llc
02.2017 - 02.2019
High School Diploma -
Williams Penn High School