Sharon Randall Smith
Glen Burnie,MD
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
CENTERS FOR ADVANCED ORTHOPAEDICS
Baltimore, Maryland
05.2025 - Current
- Welcomed patients at the front desk with friendly, professional demeanor, enhancing patient experience at Centers for Advanced Orthopaedics.
- Collected copayments and processed front desk transactions in accordance with clinic procedures, ensuring accurate financial operations.
- Resolved patient concerns while maintaining calm, welcoming reception area, contributing to positive patient interactions.
- Coordinated with medical assistants and providers to support daily patient flow.
- Verified patient demographics, insurance details, and appointment information in MODMED systems AND CLEARWAVE SYSTEM.
Patient Access Specialist
QUADRANT INC.
Reston, Virginia
12.2023 - 05.2025
- Secured referrals, authorizations, and eligibility confirmations from payers to facilitate patient access.
- Processed copayments and updated financial information at point of service to ensure accurate billing.
- Scheduled patient appointments using electronic registration systems and department calendars.
- Assisted patients with intake forms, consent documents, and access questions.
- Coordinated with billing and nursing staff to resolve access issues.
- Welcomed patients and visitors upon arrival, addressing inquiries and providing directions to enhance visitor experience.
REMOTE CALL CENTER ASSOCIATE
LUMINIS HEALTH
Annapolis, MD
10.2015 - 06.2023
- Answered patient calls for Luminis Health healthcare services
- Verified insurance details and updated patient records, facilitating smoother patient interactions
- Documented call notes in electronic health systems to ensure accurate patient information tracking
- Explained service options and office policies to patients
- Scheduled appointments and maintained accurate daily calendars
- Verified and confirmed patient appointments to ensure accurate scheduling. and updated client contact information
- Scheduled appointments across outpatient clinics and provider offices
- Registered patients in a front desk system for clinic intake.
- Collected signatures and completed registration forms for patient visits, streamlining clinic intake process.
- Routed urgent messages to clinical teams and supervisors
- Resolved basic scheduling questions and supported walk-in needs
Education
MBA - Human Resources Management
Strayer University
Millersville, MD06-2017
Bachelor of Science - HUMAN SERVICES
Kaplan University
Davenport, IA09-2013
Skills
- Patient registration
- Appointment scheduling
- Insurance verification
- Eligibility screening
- Referral coordination
- Copay processing
- Front desk operations
- Front office support
- Customer service
- Clerical duties
- Medical records
- Credit and cash payments
- Safety and security procedures
- Team collaboration
- Attention to detail
- Clear communication
- Training and mentoring
- Office management
Timeline
Front Desk Agent
CENTERS FOR ADVANCED ORTHOPAEDICS
05.2025 - Current
Patient Access Specialist
QUADRANT INC.
12.2023 - 05.2025
REMOTE CALL CENTER ASSOCIATE
LUMINIS HEALTH
10.2015 - 06.2023
MBA - Human Resources Management
Strayer University
Bachelor of Science - HUMAN SERVICES
Kaplan University