Sharrell Barnes
Burleson,USA
Summary
Dynamic Licensed Insurance Agent with a proven track record with multiple Carriers, excelling in client relationship management and policy evaluation. Skilled in risk management and employee training, I consistently achieved high retention rates and exceeded sales targets, demonstrating a goal-oriented approach to enhancing customer satisfaction and team performance.
Overview
14
14
years of professional experience
Work History
Commercial Account Coordinator
Assured Partners
06.2024 - Current
- Maintain accurate client information to provide day-to-day client support and address intermediate-level client inquiries.
- Monitored reports to address delinquent accounts.
- Assist in the development of strong business relationships with appropriate insurance carrier personnel. Recognize and satisfy carrier goals and objectives to enhance business relationships.
- Maintain files with proper records according to company procedures. Follow company procedures in order to achieve positive audit results.
- Ensure accuracy of account information for both new and renewal policies, endorsements, and audit for accuracy in rating, coverage, signatures, and enters these transactions to generate billing invoices in a timely manner.
- Review all premium audits according to Agency procedures recognizing that the Agency must process in a timely manner.
- Review accounts receivable report for all assigned accounts to support client retention.
- Leverage technical knowledge to ensure carrier quotes are received in a timely fashion; Review quotes for gaps and assists with inquiries from the carrier.
Senior Commercial Insurance Agent
Progressive Insurance
05.2018 - 07.2024
- Resolved client inquiries and complaints promptly to maintain trust and loyalty.
- Assisted clients in choosing appropriate insurance policies based on their needs and financial situation.
- Achieved and exceeded sales targets through effective client acquisition and retention strategies.
- Trained new employees on company policies, procedures, and software systems related to insurance.
Licensed Insurance Agent
Liberty Mutual
07.2024 - 06.2024
- Maintained up-to-date knowledge of regulatory changes affecting insurance policies and practices.
- Provided timely and accurate responses to client inquiries, demonstrating exceptional customer service.
- Developed and maintained strong relationships with clients, resulting in high retention rates.
- Evaluated client insurance needs and recommended appropriate coverage options, enhancing customer satisfaction.
- Collaborated with underwriters to assess risks and determine policy terms.
- Provided training and mentorship to junior insurance agents on sales techniques and product knowledge.
Lead Retail Sales Specialist
Time Warner Cable-Spectrum
04.2013 - 04.2016
- Trained new employees on merchandising standards and practices.
- Collaborated with store managers to create visually appealing product displays.
- Scheduled staff shifts efficiently while considering peak hours, employee availability, and workload requirements.
- Reviewed sales data regularly to identify best-selling items, slow-moving products, or out-of-stock situations requiring immediate attention.
- Utilized POS systems to track sales performance and inventory turnover.
Customer Service Representative
SouthWest Airlines
02.2011 - 09.2012
- Managed difficult customer situations with professionalism and empathy.
- Upheld company policies while ensuring customer satisfaction in all interactions.
- Managed high-volume call center inquiries, ensuring customer satisfaction through effective communication.
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
- Handled ticket reservations, cancellations, and modifications over phone and in-person.
- Operated computer reservation systems to access passenger information and make necessary updates.
- Calculated travel fares and service fees to offer competitive pricing structures.
Education
Bachelor of Science (B.S.) - Business
University of Phoenix
Phoenix, AZ05.2026
Skills
- Goal oriented approach
- Policy management expertise
- Marketing initiatives
- Sales strategy development
- Client relationship management
- Underwriting expertise
- Expert in risk management
- Employee training oversight
- Staff management
Timeline
Licensed Insurance Agent
Liberty Mutual
07.2024 - 06.2024
Commercial Account Coordinator
Assured Partners
06.2024 - Current
Senior Commercial Insurance Agent
Progressive Insurance
05.2018 - 07.2024
Lead Retail Sales Specialist
Time Warner Cable-Spectrum
04.2013 - 04.2016
Customer Service Representative
SouthWest Airlines
02.2011 - 09.2012
Bachelor of Science (B.S.) - Business
University of Phoenix