Summary
Overview
Work History
Education
Skills
Timeline
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Sharria Byrd

12255 Blue Star Highway,FL

Summary

Versatile and results-oriented professional with a strong background in customer service and team leadership, notably at Hardee's Restaurant. Excelled in training, mentoring, and process improvement, enhancing operational efficiency and staff performance. Skilled in MS Office and data analytics, with a proven track record of fostering positive relationships and achieving significant outcomes without exceeding a 55-word limit.

Overview

19
19
years of professional experience

Work History

Cashier Team Lead

Hardee's Restaurant
09.2022 - Current
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed refunds and exchanges in accordance with company policy.

Computer Teacher, Person With Disabilites

Pyramid Studio
01.2017 - 08.2021
  • Trained and developed students' skills in word-processing, spreadsheet and database programs.
  • Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
  • Developed meaningful relationships with students, fostering a positive learning environment and promoting mutual respect.
  • Planned and implemented curriculum to teach up-to-date technology to [Number] students.
  • Maintained orderly classroom stocked with appropriate supplies.
  • Processed software and hardware by coordinating user setups, installations and upgrades.

Health Care Aide

United Healthcare Aids
05.2015 - 01.2017
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Direct Care Worker

Sunrise Senior Assisted Living
11.2014 - 05.2016
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Transported clients to medical and dental appointments to provide support.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Secretary's Assistant, Direct Care

DDDP
09.2005 - 09.2015
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

Education

High School Diploma -

James A Shanks
1400 W King St Quincy Florida
05-1997

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Heavy lifting
  • Training and mentoring
  • Data analytics
  • MS office
  • Process improvement

Timeline

Cashier Team Lead

Hardee's Restaurant
09.2022 - Current

Computer Teacher, Person With Disabilites

Pyramid Studio
01.2017 - 08.2021

Health Care Aide

United Healthcare Aids
05.2015 - 01.2017

Direct Care Worker

Sunrise Senior Assisted Living
11.2014 - 05.2016

Secretary's Assistant, Direct Care

DDDP
09.2005 - 09.2015

High School Diploma -

James A Shanks

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Sharria Byrd