Sharron Holinsworh

• Identified opportunities to cross-sell and upsell loan products to customers.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Processed loan applications and monitored progress from start to finish.
• Submitted loan applications to underwriter for verification and recommendations.
• Originated FHA/VA, conventional and Reverse Mortgage loans.

• Addressed each customers' needs and wants to recommend suitable product options.
• Provided superior service to customers by quickly responding to requests, suggestions and concerns.
• Developed methods and procedures to increase sales, expand markets and promote business.
• Demonstrated products and specific features at customer locations and special events.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.

Owned and operated Mortgage Loan Processing company. Managed a staff of 5 employees. Pre underwrote all loans. Submitted loans to mortgage on behalf of Mortgage Brokers. Followed the loan process from application to funding.

I was the underwriter, Manager of processing staff. I train sales staff on FHA/VA loans and conducted sales seminars teaching realtors FHA/VA loans.

Managed branch staff including Sales staff. Originated FHA/VA and conventional loans.

• Submitted loan applications to underwriter for verification and recommendation.
• Maintained friendly and professional customer interactions.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.