Sharyn Ross
Davenport
Summary
Accomplished Hospitality and Retail Leader experienced in multi-unit operations and team performance. Achieved consistent sales increases and enhanced guest satisfaction through strategic merchandising and mentoring high-performing teams. Focused on fostering a service-driven culture through hands-on leadership and exceptional communication.
Overview
24
24
years of professional experience
Work History
Manager, Resort Retail
Travel Traders
Orlando
2021.08 - Current
- Oversaw resort retail stores independently, driving sales growth and operational enhancements across multiple locations.
- Increased sales by 8% within the first four months at Marriott World Center; maintained 5% annual increases through strategic merchandising, inventory controls, and associate engagement.
- Managed daily operations, including scheduling, purchasing, hiring, performance evaluations, merchandising standards, inventory accuracy, vendor credits, and financial processes, ensuring seamless store performance.
- Selected by district leadership to open new stores and support underperforming locations through targeted training and operational improvements.
- Promoted two associates to Supervisor, both still with the company and running their own stores; additionally mentored a Supervisor who became a Store Manager.
- Transitioned to a Food & Beverage location in 2024 to broaden operational scope; increased F&B business by 4% in the first year.
Customer Service Representative
Teleperformance
Miami
2019.08 - 2021.08
- Resolved customer complaints efficiently and professionally.
- Assisted customers with inquiries regarding products and services.
- Documented customer interactions accurately in the database.
Operations Team Manager
Belk
Winter Haven
2006.01 - 2019.01
- Directed multi-department operations for high-volume store, overseeing 40+ employees and managing performance, scheduling, inventory control to enhance operational efficiency.
- Analyzed sales and financial data to identify revenue opportunities, achieving 5% annual growth and reducing shrink by 10%.
- Trained and mentored department leaders, boosting staff engagement and retention rates.
- Collaborated with corporate and district leadership to implement company initiatives, consistently exceeding KPIs.
Sales Manager
Dillard's
Orlando
2003.01 - 2006.01
- Optimized schedules to ensure consistent coverage and service levels.
- Enhanced customer engagement through targeted merchandising and promotional strategies.
- Built customer loyalty and retention through exceptional service delivery.
- Drove engagement through effective merchandising and promotional strategies.
- Cultivated customer loyalty and retention through outstanding service.
- Awarded 'Best in Cosmetic Sales' three consecutive years (Lancôme, Estée Lauder, Clinique).
- Recognized for excellence in Merchandise Presentation and Team Leadership.
- Established and optimized schedules to maintain coverage and service levels.
Education
Associate of Arts - Business Management
Laconia Vo-Tech
Laconia, NHSkills
- Multi-Unit Operations Management
- P&L accountability
- Operational Strategy
- Process improvement
- Customer optimization
- Inventory oversight
- Strategic planning
- Team Leadership & Staff Development
- Training & Development
Selected Achievements
- Generated $3.6M revenue in six weeks, exceeding sales goals by 100%.
- Opened 1,100 new credit accounts, driving long-term customer growth.
- Awarded 'Best in Cosmetic Sales' three consecutive years (Lancôme, Estée Lauder, Clinique).
- Recognized for excellence in Merchandise Presentation and Team Leadership.
Timeline
Manager, Resort Retail
Travel Traders
2021.08 - Current
Customer Service Representative
Teleperformance
2019.08 - 2021.08
Operations Team Manager
Belk
2006.01 - 2019.01
Sales Manager
Dillard's
2003.01 - 2006.01
Associate of Arts - Business Management
Laconia Vo-Tech