Hi, I’m
Shasha Ogork
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
years of professional experience
Work History
Campus Living Villages
Resident Assistant
06.2021 - Current
Job overview
- Responsible for promoting a residential experience that fosters retention and cultivates referrals; enhances students' opportunities for academic success and satisfaction with their university experience
- Lease out units to prospective residents in accordance with the university schedule.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Streamlined administrative processes by implementing an efficient filing system for resident paperwork.
- Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
Drybar
Receptionist
02.2023 - 09.2023
Job overview
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Streamlined salon operations for increased efficiency by handling administrative tasks such as inventory management and staff scheduling.
- Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
Carrabba's Restaurant
To-Go Specialist
08.2021 - 07.2022
Job overview
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Increased repeat business by consistently providing friendly and attentive service.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
Old Navy
Brand Representative
08.2019 - 06.2021
Job overview
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
Care.com HomePay
Tutor, Special Needs Students
06.2018 - 03.2020
Job overview
- Tutored two special needs children from the same family in two different grades.
- Developed strong relationships with students and their family, fostering open communication channels to address individual concerns and progress updates.
- Provided one-on-one tutoring sessions for students struggling in specific subject areas, resulting in improved academic performance and overall confidence.
- Conducted ongoing assessments of student strengths and weaknesses, adjusting instructional approaches accordingly to maximize each individual''s potential for success.
Education
University of HoustonHouston, TX
Bachelor of Arts from Political Science
05.2024
University Overview
- Phronesis (Politics & Ethics) Minor in the Honors College
- Member of the Debate Team
O'connor High SchoolHelotes, TX
High School Diploma
06.2021
University Overview
- Ranked in Top 15% of class
- Magna Cum Laude graduate
- 4.0 GPA
- National Spanish Honor Society Member
- Debate Team Member and President for three years
Skills
Database Management
Administrative Support
Brand Awareness and Social Perceptiveness
Goal-Oriented
Calm Under Pressure
Customer Relations
Microsoft Office
Initiative
Public Speaking
Timeline
Receptionist
Drybar
02.2023 - 09.2023
To-Go Specialist
Carrabba's Restaurant
08.2021 - 07.2022
Resident Assistant
Campus Living Villages
06.2021 - Current
Brand Representative
Old Navy
08.2019 - 06.2021
Tutor, Special Needs Students
Care.com HomePay
06.2018 - 03.2020
University of Houston
Bachelor of Arts from Political Science
O'connor High School
High School Diploma
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