Shashank Kalia
Everett,WA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Motivated business professional bringing 7 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
5
5
years of professional experience
Work History
Store Owner
Self-employeed
09.2021 - Current
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
Taxi Driver
Uber And Lyft
02.2019 - Current
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
Store Manager
GND Liquor And Wine
08.2018 - 02.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Store Manager
7-eleven Convenience Store
08.2018 - 02.2019
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
High School Diploma -
Mariner High School
Everett, WA06.2016
Skills
- Staff Hiring
- Business Marketing
- Financial Training
- Operations Management
- Advanced Troubleshooting
- Screen Repair
Timeline
Store Owner
Self-employeed
09.2021 - Current
Taxi Driver
Uber And Lyft
02.2019 - Current
Store Manager
GND Liquor And Wine
08.2018 - 02.2023
Store Manager
7-eleven Convenience Store
08.2018 - 02.2019
High School Diploma -
Mariner High School