Shashauna-lee Knight
Palm Bay,FL
Summary
Highly organized Concierge with a background in providing customer service environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills in patient hygiene assistance and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge
Greenwood Place
Palm Bay, FL
05.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Ensured safekeeping of packages and deliveries for guests.
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Ensured that all customer complaints were addressed in a timely fashion.
- Handled guest/resident inquiries and resolved issues promptly to ensure satisfaction.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Acknowledged and greeted guests/residents entering or leaving building, promoting pleasant environment.
- Maintained accounts by obtaining, recording and updating personal and financial information.
- Directed incoming calls and messages to appropriate staff or residents.
- Provided business services for staff/guests/residents, including faxing, copying, and courier arrangements.
CNA/Med Technician
Greenwood Place
Palm Bay, FL
05.2024 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with requests and answered questions to improve satisfaction.
- Promoted highsatisfaction by resolving problems with knowledgeable and friendly service.
- Answered patient call lights promptly and responded to requests appropriately.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Transported residents within the facility as needed.
- Assisted residents in preparing for activities and social programs.
- Reminded patients to take prescribed medications or nutritional supplements.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Crew Trainer
McDonald's
Palm Bay
10.2022 - 07.2024
- Supported the integration of new technology and software into training curriculum.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Upheld high standards of productivity and quality in operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained an organized work area to ensure efficient operations.
- Restocked kitchen supplies including food products and utensils.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Heritage High School
Palm Bay, FL05-2024
CNA Certification - Medical Anthropology
Relias
Morrisville, NC05-2024
Some College (No Degree) - Medical Technology
Eastern Florida State College
Cocoa, FLSkills
- Social media networking
- Guest reservation management
- Front desk support
- Bookkeeping
- Strong work ethic
- Highly adaptable
- Multitasking and organization
- Active listening
- Problem-solving skills
- Patience
- Relationship-building
- Outstanding customer service
Certification
- CPR Certification
- CNA Certification
Timeline
Concierge
Greenwood Place
05.2024 - Current
CNA/Med Technician
Greenwood Place
05.2024 - Current
Crew Trainer
McDonald's
10.2022 - 07.2024
High School Diploma -
Heritage High School
CNA Certification - Medical Anthropology
Relias
Some College (No Degree) - Medical Technology
Eastern Florida State College