Sha'shauna Stephens

• Working directly with the Branch Manager, Sales manager, KAM’s and administrative/billing team.
• Prepare credit card forms, for customers paying with credit cards.
• Generated monthly statements for clients outlining their current balances due.
• Process refund requests.
• Complete credit reference inquiries for new customers looking to be onboarded.
• Assist BM with weekly P&L report.
• Supervised cash application and reconciled customer payments efficiently.
• Managed daily accounts receivable processes and ensured timely invoicing.
• Coordinated with sales teams to resolve billing discrepancies promptly.
• Developed reports on accounts receivable aging for management review.
• Trained staff on accounts receivable procedures and best practices.
• Communicated with customers regarding overdue accounts and payment plans.
• Maintained accurate customer records in the financial management system.
• Negotiated payment plans with past due customers while ensuring full compliance with company policies.

• Communicated with vendors to secure services and negotiate contracts.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Managed office inventory and placed new supply orders.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Managed office budget to handle inventory, postage and vendor services.
• Responsible for ordering all uniforms for dock/warehouse staff, sales and operations office team members.
• Ordered company made and embroidered uniform shirts for all company drivers and dock crew.
• Also ordered contracted uniform pants/ shorts through our Cintas vendor.
• Responsible for service calls for building and maintenance issues in the office and/or in warehouse/dock area for everything from plumbing issues, pest control, dock door repairs, heating and cooling repairs.

• Distributed OH&S Manual to all team members for compliance awareness.
• Displayed essential information on OH&S Info board, including site plans and safety locations.
• Facilitated monthly Branch OH&S meetings with staff to discuss safety protocols.
• Published meeting minutes on OH&S Board and sent copies to National Service Center personnel.
• Conducted thorough monthly inspections of office and warehouse, completing Safety Officer’s Monthly Inspection form.
• Updated fire extinguishers with current month and signatures; checked for hazards like faulty wiring or blocked fire exits.
• Maintained records of Team Member Emergency Contact information and accident/incident reports for branch oversight.
• Executed safety audits to identify workplace hazards and developed safety training programs for employee compliance.

Streamlined vendor file management to accelerate payment processing.

Accurately entered invoices requiring payment and disbursed funds appropriately.

Conducted monthly reconciliations to verify vendor account accuracy.

Applied coding systems to invoices and receipts for organized record-keeping.