Shasheka Madison
Case Manager
Baton Rouge,LA
Summary
Knowledgeable Case Manager experienced in coordinating care for mental health individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Case Manager
AmeriHealth Caritas Family Of Companies
Baton Rouge, LA
02.2017 - Current
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Evaluated treatment plans against individual goals and healthcare standards.
Registered Nurse
Our Lady Of The Lake Hospital
Baton Rouge, LA
06.2015 - 02.2017
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Managed care from admission to discharge.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
Mental Health Registered Nurse
North Mississippi Medical Center
Tupelo, MS
05.2007 - 07.2014
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
- Determined patient risk by utilizing subjective and objective data obtained through patient interaction.
- Performed frequent ongoing assessments of patients' status to address changes.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Recorded details regarding therapies to keep patient charts updated.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Educated family members and caregivers on patient care instructions.
Nursing Unit Coordinator
North Mississippi Medical Center
Tupelo, MS
10.2002 - 05.2007
- Formulated and executed individual resident discharge plans before initiating checkout procedures.
- Developed and distributed nursing assignments for unit employees that outlined individual and group tasks.
- Inventoried medications, supplies and equipment and distributed stock to patients.
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Communicated with patients, ensuring that medical information was kept private.
Mental Health Registered Nurse
Baton Rouge Behavioral Hospital
Baton Rouge, LA
07.2014 - 07.2017
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
- Determined patient risk by utilizing subjective and objective data obtained through patient interaction.
- Evaluated, ordered and interpreted psychological evaluations and basic lab tests to assess and identify patients' conditions.
- Created and implemented group therapies and programs to help patients improve or regain coping abilities.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Recorded details regarding therapies to keep patient charts updated.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Educated family members and caregivers on patient care instructions.
Education
Associate Degree In Nursing - Nursing
Meridian Community College
Meridian, MS05.2007
Skills
- Microsoft Excel
- Microsoft Office
- Staff Management
- Microsoft Outlook
- Direct Patient Care
- Web Browser Software
- Patient Assessments
- Patient Management
- Operational Standards
- Data Entry and Analysis
- Judgment and Decision-Making
- Time Management
- Community Resources
- Medication Side Effect Knowledge
- Utilization Management
- Case Planning and Management
- Customer Service
- Telephone Etiquette
- Crisis Intervention
- Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Case Manager
AmeriHealth Caritas Family Of Companies
02.2017 - Current
Registered Nurse
Our Lady Of The Lake Hospital
06.2015 - 02.2017
Mental Health Registered Nurse
Baton Rouge Behavioral Hospital
07.2014 - 07.2017
Mental Health Registered Nurse
North Mississippi Medical Center
05.2007 - 07.2014
Nursing Unit Coordinator
North Mississippi Medical Center
10.2002 - 05.2007
Associate Degree In Nursing - Nursing
Meridian Community College
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