Shasta Bergman
Groveton,Texas
Summary
Detail-oriented professional with expertise in record management and legal compliance. Proven ability to streamline operations and enhance customer service delivery in a public sector environment.
Overview
20
20
years of professional experience
Work History
Trinity County Clerk
Trinity County
Groveton, TX
08.2006 - Current
- Managed county records and ensured compliance with state regulations.
- Oversaw election processes, including ballot preparation and coordination of polling locations.
- Implemented digital filing systems to enhance record retrieval efficiency.
- Trained and mentored junior staff on office procedures and customer service protocols.
- Facilitated public inquiries regarding property transactions and vital records services.
- Developed policies to streamline workflows and improve operational effectiveness within the office.
- Collaborated with local agencies to ensure accurate dissemination of public information.
- Managed and maintained official documents by implementing organized filing systems for efficient record retrieval.
- Streamlined office operations by implementing best practices in day-to-day tasks, enhancing overall efficiency.
- Implemented new software systems for document management, increasing efficiency while reducing physical storage needs.
- Enhanced staff productivity by offering training opportunities and fostering a supportive work environment.
- Maintained fiscal responsibility through careful budget management and expense tracking across all department functions.
- Processed legal documentation accurately, adhering to strict deadlines and confidentiality requirements.
- Ensured the proper execution of oaths and notarial services, upholding the integrity of legal documentation within the county.
- Maintained compliance with federal, state, and local regulations through diligent oversight of processes involving sensitive information handling or financial transactions.
- Coordinated with various departments to compile data for annual reports, providing comprehensive insights into county performance.
- Reviewed legislation changes affecting County Clerk responsibilities periodically to ensure adherence to all relevant guidelines.
- Supervised daily operations of the Clerk''s office staff while delegating tasks accordingly based on employee strengths.
- Maintained open lines of communication with elected officials regarding county-related matters that directly impacted their constituents.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Issued public notification of official activities or meetings.
Education
Bachelor of Science - Criminal Justice
University Of Phoneix
Phoenix, AZ01-2015
High School Diploma -
Groveton High School
Groveton Texas06-2000
Associate of Arts - Criminal Justice
University of Phonenix
Phoenix, AZ04-2012
Skills
- Document preparation
- Legal compliance
- Record management
- Teamwork
- Customer service
- Problem-solving
- Decision-making
- Office administration
- Legal research
- Professional ethics
- Team building
- Data entry
Timeline
Trinity County Clerk
Trinity County
08.2006 - Current
Bachelor of Science - Criminal Justice
University Of Phoneix
High School Diploma -
Groveton High School
Associate of Arts - Criminal Justice
University of Phonenix