Shasta Phan
Santa Rosa,CA
Summary
I am a dedicated and compassionate social work professional with experience in peer support and guidance for individuals in need. Strong skills in case management, crisis intervention, and the development of individualized care plans. Demonstrated impact through successful advocacy for clients' rights and needs, fostering positive change within community settings.
Overview
10
10
years of professional experience
Work History
Cocktail Server
Graton Resort Casino
Rohnert Park, CA
01.2017 - Current
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Provided excellent customer service at all times.
- Prepared and served alcoholic beverages in accordance with company standards.
- Adhered to all company policies regarding responsible alcohol service practices.
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
- Coordinated with management to organize special events and promotions.
Front Office Assistant
Massage Envy Spa
Petaluma, CA
01.2015 - 08.2016
- Greeted customers and provided assistance with inquiries.
- Performed data entry of patient information into computer systems.
- Provided training support to new hires on software programs utilized within the facility.
- Performed administrative duties such as filing paperwork and updating client databases.
- Coordinated company events with venues and advised staff of pertinent details.
Education
Bachelor of Arts - Social Work
California State Polytechnic University, Humboldt
Arcata, CA05-2026
Associate of Science - Psychology
Santa Rosa Junior College
Santa Rosa, CA05-2023
Skills
- Case management
- Data analysis
- Behavioral assessment
- Client advocacy
- Crisis intervention & Peer Support
- Conflict resolution
- Scheduling & Organizational Leadership
Related Experience
Volunteer & Advocacy Roles
- Camp Counselor I Peleen Boos
- Help facilitate workshops on traditional crafts ( beading, drum-making, basket weaving, etc )
- Provide emotional support and guidance to campers.
- Handle minor conflicts between campers and encourage positive behavior.
Peer Support & Group Facilitator I Talking Circle
- Provide emotional safety, confidentiality, and trauma-informed practices.
- Develop discussion themes and questions aligned with program goals.
References
References available upon request.
Timeline
Cocktail Server
Graton Resort Casino
01.2017 - Current
Front Office Assistant
Massage Envy Spa
01.2015 - 08.2016
Bachelor of Arts - Social Work
California State Polytechnic University, Humboldt
Associate of Science - Psychology
Santa Rosa Junior College
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