Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Hi, I’m
Shataelyn King
Customer Service Rep
Anna,TX
Summary
Overview
5
years of professional experience
Work History
JPMorgan Chase & Co.
Travel Agent
03.2022 - Current
Job overview
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Alorica
Debt Collections Supervisor
05.2021 - 02.2022
Job overview
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Maintained high level of customer satisfaction through professional communication and dispute resolution tactics.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Conifer Health Solutions LLC
Sr. Account Receivable Analyst
05.2020 - 05.2021
Job overview
- Validate denial reasons and ensures coding in DCM is accurate and reflects the denial reasons
- Coordinate with the Clinical Resource Center (CRC) for clinical consultations or account referrals when necessary
- Generate an appeal based on the dispute reason and contract terms specific to the payor
- This includes online reconsiderations
- Follow specific payer guidelines for appeals submission
- Escalate exhausted appeal efforts for resolution
- Research contract terms/interpretation and compile necessary supporting documentation for appeals
- Perform research and makes determination of corrective actions and takes appropriate steps to code the DCM system and route account appropriately.
MobilexUSA
Tele Radiology & Lab Liaison
06.2019 - 05.2020
Job overview
- High volume Data entry
- Dispatched tech's to assigned facilities
- Processed X-rays and Ekg's by transmitting them to Radiologist for interpretation
- Processed and ordered Labs, and blood cultures for interpretation
- Corrected rejected ultrasound's for interpretations
- Monitored a STAT board to maintain the flow and volume of my regions
- Worked closely with Radiologist and Doctor's to ensure exams were resulted in the allotted timeframes
- Transcribed the final reports to be sent to facilities to provide patient care.
Education
Southern New Hampshire UniversityOnline
No Degree from Human Resources Management
08.2025
University Overview
Anna High SchoolAnna, TX
High School Diploma
05.2020
University Overview
Skills
- Travel industry expertise
- High volume environments
- Data Entry
- Accuracy and Attention to Detail
- Fast Typing Speed
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Microsoft / Excel proficient
- Problem-solving abilities
- Customer Service
- Goal-Oriented
Timeline
Travel Agent
JPMorgan Chase & Co.
03.2022 - Current
Debt Collections Supervisor
Alorica
05.2021 - 02.2022
Sr. Account Receivable Analyst
Conifer Health Solutions LLC
05.2020 - 05.2021
Tele Radiology & Lab Liaison
MobilexUSA
06.2019 - 05.2020
Southern New Hampshire University
No Degree from Human Resources Management
Anna High School
High School Diploma