Shatia Johnson
Medstar Union Memorial Hospital
BALTIMORE,MD
1
Certification
21
years of professional experience
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Work History
Certified Medical Assistant
3 Years 8 Months- Assisted providers with routine procedures, injections, and specimen collection.
- Recorded vital signs and updated patient charts with accurate clinical documentation.
- Prepared exam rooms and maintained sterilized instruments for daily patient visits.
- Scheduled appointments and coordinated patient flow to support efficient clinic operations.
- Adapted quickly to changing clinical workflows while maintaining accurate, compliant support.
- Collected patient histories and verified insurance information with attention to detail.
- Communicated test instructions and follow-up guidance to patients clearly and professionally.
- Prepared exam rooms and maintained infection control standards.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Lead Certified Medical Assistant
3 Years 1 Month- Supported pediatric cardiology team with patient care
- Assisted in pediatric gastroenterology procedures
- Assisted in gastroenterology procedures
- Supported pediatric orthopedics team with patient care
- Supported orthopedics team with patient care
- Supported dermatology team with patient care
- Supported adult and pediatric urology team with patient care
- Supported gynecology and oncology team with patient care
- Supported bariatric surgery team with patient care
- Supported pediatric neurology team with patient care
- Supported plastic surgery team with patient care
- Plastic surgery
- Pediatric Neurology
- Duties included: front desk duties , answering phones, checking patients in and out, scheduling procedures, tracking referrals, creating referrals, assisting with minor procedures, contacting patients about results ,phlebotomy ,collecting urine specimens ,electrocardiograms ,drawing up medication for doctors, stocking rooms, vital signs ,ordering supplies for office, sterilization of instruments, use of sterile technique. Competent in Microsoft office including Word, Outlook, and some experience with Excel. Faxing records requests as well as other items needed. Taking / sending messages for providers via Epic medical electronic records. Other duties as assigned.
- Provided support in specialty suites for patient care
Medical assistant
3 Months- Managed appointment scheduling, monitored vital signs, organized surgery schedules, facilitated radiology bookings, assisted with patient check-in and check-out, and maintained room supplies.
- Prepared exam rooms, stocked supplies, and maintained clean clinical workspaces for patient visits.
- Verified patient information, updated electronic medical records, and routed charts for provider review.
- Obtained vital signs, documented chief complaints, and relayed concerns to clinical staff.
Certified Medical assistant
6 Months- Duties included: Traveling to different clinic, checking vital signs, collecting urine specimens, front desk duties, Faxed documents to healthcare providers for efficient communication., printing labels, pulling charts, transporting patients and phlebotomy
- Prepared patients for examinations and collected vital signs, histories, and medication information accurately.
- Assisted providers with routine procedures, sterilized instruments, and maintained clean treatment areas.
- Scheduled appointments, coordinated patient flow, and updated electronic health records with precision.
Collector
6 Months- Duties Include: Traveled to various recovery houses in Baltimore to support therapeutic programs
- Collaborated with healthcare professionals including social workers and physicians to facilitate recovery for individuals overcoming drug abuse
- Gathered urine samples to support substance abuse recovery programs.
Medical Assistant Externship
2 Months- Duties Included: Scheduled patient appointments to ensure timely access to care
- Assessed patients' vital signs to ensure their health status was stable.
- Retrieved and organized patient charts for efficient access during appointments.
- Demonstrated proficient clerical and computer skills in managing office tasks.
Ice Maker/Server/ Cashier·
11 Months- Duties Included: Delivered outstanding customer service, adhering to company standards, processing sales quickly, accurately and efficiently, Executed cleaning procedures in line with company sanitation policy, cash operations skills including safeguarding company assets.
- Greeted guests and delivered friendly, accurate service in fast-paced dessert environment.
- Prepared Italian ice and custard orders following portioning and presentation standards.
- Operated POS system to process cash and card transactions efficiently.
Restaurant Assistant·
3 Years- Duties Included: Assisted with preparation and maintenance of food service, delivering high-quality service and visually appealing plated food. Ensured adequate food and beverages were ready for service in dining and food service areas. Maintained dining areas and kitchen sanitation standards. Assisting in the post shift breakdown and cleaning process. Communicating appropriately with supervisors and dining room staff and listening effectively.
- Supported daily meal service by preparing ingredients and setting up dining areas
- Assisted with customer service by taking orders and responding to guest needs
- Maintained kitchen cleanliness by sanitizing surfaces, equipment, and service areas
Volunteer
1 Year 3 Months- Acquired practical skills through hands-on training in long term care and assisted living facilities. Supported art projects, games, and field trips to enhance resident engagement and enjoyment. Worked in the volunteer office, assisting staff with memo writing, activity planning, date setting, and filing.
- Supported community events by setting up spaces, organizing materials, and assisting attendees.
- Communicated with staff to relay volunteer needs, schedule changes, and participant questions.
- Assisted with front-line reception tasks, greeting visitors and directing inquiries appropriately.
Education
Certificate - Medical Assistance
American Heart Association Blood Pressure and CPR
American Medical Technologist RMA
Medical Assistance Certification
High School Diploma - General Studies
Skills
Patient care
Clinical documentation
Specimen collection
HIPAA compliance
Medical terminology
Specimen processing
Phlebotomy techniques
Patient assessments
Medication administration
Patient scheduling
Insurance verification
Team collaboration
Certification
- Medical Assistance Certification of Completion 2011
- High School Diploma- General Studies 2010
- American Heart Association Blood Pressure and CPR 2016
- American Medical Technologist RMA 2013
Personal Information
Title: Registered Medical Assistant
Timeline
Certified Medical Assistant
Medstar Union Memorial Hospital
02.2023 - CurrentRead More
Lead Certified Medical Assistant
Johns Hopkins HealthCare LLC
02.2020 - 03.2023Read More
Medical assistant
Johns Hopkins Physician’s care
09.2012 - 12.2012Read More
Certified Medical assistant
On Assignment Staffing
01.2012 - 07.2012Read More
Collector
Precision Testing Laboratories
01.2012 - 07.2012Read More
Medical Assistant Externship
Change Health Systems
04.2011 - 06.2011Read More
Ice Maker/Server/ Cashier·
Rita’s Italian Ice
04.2010 - 03.2011Read More
Restaurant Assistant·
Charlestown Community Inc.
09.2006 - 09.2009Read More
Volunteer
Charlestown Community Inc.
06.2005 - 09.2006Read More
High School Diploma from General Studies
Read More
Medical Assistance Certification
Read More
American Medical Technologist RMA
Read More
American Heart Association Blood Pressure and CPR
Read More
Randallstown High School
Read More
Medix Medical Assistant Program
Certificate from Medical Assistance
Read More