Shatina Golden
Chicago,IL
Summary
Detail-oriented office manager with a proven track record in enhancing patient experiences and improving efficiency through effective scheduling and team training.
Overview
18
18
years of professional experience
Work History
Office Manger/Medical Assistant
Back To Health Chiropractic Medical Center
Calumet Park, Il
09.2020 - Current
- Oversaw daily office operations, ensuring efficient workflow and optimal patient experience.
- Implemented scheduling system, improving appointment management and reducing wait times.
- Trained and mentored staff on front desk procedures and patient interaction protocols.
- Managed inventory of office supplies, ensuring availability while minimizing costs.
- Developed and enforced office policies to enhance compliance with healthcare regulations.
- Led initiatives for process improvements, resulting in streamlined administrative tasks and enhanced efficiency.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Coordinated patient scheduling and managed appointment systems to optimize clinic workflow.
- Assisted in clinical procedures and prepared examination rooms for patient visits.
- Monitored patient vital signs and documented medical histories accurately in electronic health records.
- Trained new staff on operational protocols, enhancing team efficiency and service delivery.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Coordinator
Northwestern Physicians Group
Chicago, IL
08.2008 - 05.2012
- Coordinated patient scheduling and managed referrals to optimize workflow efficiency.
- Implemented electronic health record systems ensuring compliance with regulatory standards.
- Developed training materials for staff on new medical software applications.
- Streamlined communication between departments, enhancing interdepartmental collaboration.
- Led quality assurance initiatives to improve patient care and service delivery processes.
- Monitored inventory levels and ordered medical supplies to maintain operational readiness.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
- Assisted with medical procedures when necessary to ensure optimal patient outcomes while adhering to safety protocols strictly.
- Provided comprehensive training to new staff members, ensuring they were well-equipped with the knowledge and skills needed to excel in their roles as medical coordinators.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
Medical Assisting
Robert Morris College
Orland Park, IL06-1997
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manger/Medical Assistant
Back To Health Chiropractic Medical Center
09.2020 - Current
Medical Coordinator
Northwestern Physicians Group
08.2008 - 05.2012
Medical Assisting
Robert Morris College