Open To Work
Shatoya Simmons
Manchester
Summary
Mission-driven human services professional with 7+ years of experience supporting individuals with disabilities, mental health challenges, and substance use recovery. Proven strength in outreach, relationship-building, program coordination, and administrative operations. Experienced in case management support, volunteer and donor engagement, event coordination, and cross-functional collaboration. Known for clear communication, professionalism, and the ability to work independently while advancing organizational mission and community impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Residential Aide
Community Health Resources (CHR)
Manchester
06.2023 - Current
- Provided emotional support and companionship to residents in need.
- Maintained accurate records of client progress and daily activities.
- Collaborated with healthcare professionals to ensure client well-being.
- Implemented safety protocols to promote a secure living environment.
- Organized recreational activities to enhance residents' social engagement.
- Communicated effectively with families regarding client status and needs.
- Trained new staff on procedures and best practices for resident care.
- Participated in team meetings with other residential aides discussing resident care plans.
- Encouraged participation in group activities designed to promote healthy lifestyles.
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
- Intervened during conflicts between residents while maintaining a calm demeanor.
- Developed positive relationships with residents by demonstrating respect for their needs and preferences.
- Maintained accurate record of resident care services and reported any changes in condition to supervisor.
- Demonstrated knowledge of emergency protocols such as fire drills, evacuation plans, and ensured that they are followed correctly.
- Administered medications according to established procedures and kept detailed records of medication administration.
- Observed signs of potential health issues and reported them to supervisor immediately.
- Monitored client progress and adjusted care plans based on evolving needs.
- Coordinated client assessments to determine needs and develop care plans.
- Collaborated with multidisciplinary teams to enhance client service delivery.
- Compiled reports on cases and submitted them to supervisors as required.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Conducted in-depth interviews to evaluate candidate qualifications and fit.
- Collaborated with hiring managers to understand team needs and job requirements.
- Provided feedback to candidates regarding interview outcomes and next steps.
- Interviewed potential participants to determine eligibility.
- Observed body language and verbal cues during interviews to assess compatibility with company culture.
- Recorded detailed notes of each interview to inform hiring decisions.
- Edited and reviewed technical documents for clarity and consistency.
Advancement Intern – Adopt-A-Family Program
CHR
Manchester
10.2025 - 12.2025
- Assisted in developing marketing materials for community outreach programs.
- Coordinated logistics for events and managed scheduling for team members.
- Conducted research on industry trends to support project planning efforts.
- Collaborated with cross-functional teams to ensure project alignment and efficiency.
- Analyzed data to identify potential improvements in existing processes.
- Maintained documentation of project milestones and key deliverables effectively.
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Helped maintain applicant tracking systems and recruiting metrics.
- Prepared reports summarizing project progress and results for management review.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented strategies to take advantage of new opportunities.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Worked closely with human resources to support employee management and organizational planning.
- Analyzed key performance indicators to identify effective strategies.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Welcomed guests with friendly smiles and attentive greetings.
- Assisted visitors with information about services and events.
- Maintained cleanliness and organization of lobby areas for comfort.
- Handled inquiries and resolved issues to promote satisfaction.
- Provided directions and support to guests navigating the facility.
- Maintained accurate and up-to-date inventory records.
- Captured high-quality images for various events and projects.
Case Management Intern (Disability Services)
Independence Unlimited
Hartford
09.2025 - 11.2025
- Assisted clients in identifying needs and developing personalized care plans.
- Coordinated communication between clients and healthcare providers to ensure support.
- Conducted intake assessments to gather relevant client information and resources.
- Maintained accurate case files and documentation in compliance with regulations.
- Collaborated with community organizations to enhance client service offerings.
- Supported staff in organizing events focused on disability awareness and education.
- Researched current best practices in case management to improve service delivery.
- Participated in team meetings to discuss best practices for providing quality care.
- Developed relationships with local organizations that could provide assistance or support for clients.
- Assisted with client intakes, gathering pertinent information from clients.
- Coordinated transportation services for clients who needed assistance getting around town.
- Provided crisis intervention services as needed in emergency situations.
- Advised clients about available benefits or entitlements under various programs.
- Performed administrative tasks such as scheduling appointments, making phone calls and sending emails.
- Provided case management services such as crisis intervention, advocacy and support to clients in need.
- Drafted letters of recommendation for clients seeking housing or employment opportunities.
Community Outreach & Administrative Intern
Ur Community Cares
Manchester
05.2025 - 08.2025
- Assisted in organizing community outreach events and resources for local residents.
- Supported administrative tasks by managing schedules and responding to inquiries.
- Coordinated volunteer efforts to enhance community engagement and participation.
- Maintained accurate records of client interactions and service requests for tracking purposes.
- Prepared materials for meetings and training sessions, ensuring timely distribution to participants.
- Facilitated communication between departments to streamline operational processes effectively.
- Implemented filing systems to improve document retrieval and organization efficiency.
- Engaged with community members to gather feedback on services provided by the organization.
- Greeted visitors at the front desk and provided assistance when necessary.
- Updated customer records in databases ensuring accuracy of information.
- Inputted data into spreadsheets for tracking purposes.
- Proofread documents prior to submission ensuring accuracy of content and formatting.
- Captured high-quality images for various events and projects.
- Took photos of subjects and edited according to blog needs.
- Created an email newsletter template to keep readers informed of new posts.
- Researched and wrote engaging content for the blog.
- Monitored employee productivity to provide constructive feedback and coaching.
Direct Support Professional
Key Human Services
Bolton
08.2022 - 06.2023
- Manage medication schedules ensuring accurate health records, boosting resident safety.
- Provide daily emotional support, fostering resident well-being and companionship.
- Swiftly respond to emergencies, adhering to protocols for resident safety.
- Coordinate transportation for medical appointments, ensuring timely access to care.
- Lead group activities promoting social interaction, enhancing community engagement.
Education
Bachelor of Science - Human Services
Goodwin University
East Hartford , CT 01.2026 - 01.2026
Associate of Science - Human Services
Goodwin College
East Hartford, CT 09.2023 - 01/2026
Certificate in Violence Intervention and Advocacy - Violence Intervention and Advocacy
Goodwin University
East Hartford, CTRecovery Support Specialist Training -
Advocacy Unlimited Inc
Rocky Hill, CTAdult Mental Health First Aid USA -
NATIONAL COUNCIL FOR MENTAL WELLBEING
Manchester, CTYouth Mental Health First Aid USA -
NATIONAL COUNCIL FOR MENTAL WELLBEING
Manchester, CTAddiction/Abuse Recovery Coach Certification - Addiction/Abuse Recovery
Arcs to Freedom
RemoteCertified Nursing Assistant (CNA) -
Capital Community College
Skills
- Patient Care
- Developmental Disabilities
- CPR
- Medication Administration
- Abuse counseling
- Customer service
- Addiction counseling
- Crisis intervention
- Case management
- Client advocacy
- Emotional support
- Community outreach
- Data analysis
- Event coordination
- Team collaboration
- Care plan development
- Patient care
- Disability support
- Transportation assistance
- Nutrition
- Meal preparation
- Personal care assistance
- Motivational techniques
- Professional boundaries
- Activity planning
- Evidence-based practices
- Client relationship management
- Continuing education
- Mental health care
- Empathy and understanding
Certification
- Addiction/Abuse Recovery Coach Certification in Addiction/Abuse Recovery, Arcs to Freedom, 05/01/22, Remote
- Adult Mental Health First Aid USA, NATIONAL COUNCIL FOR MENTAL WELLBEING, 12/01/24, Manchester, CT
- Youth Mental Health First Aid USA, NATIONAL COUNCIL FOR MENTAL WELLBEING, 11/01/24, Manchester, CT
- Recovery Support Specialist Training, Advocacy Unlimited Inc, 01/01/25 - 03/01/25, Rocky Hill, CT
- Violence Intervention and Advocacy, Goodwin University, 09/01/23 - 09/01/25, East Hartford, CT
Personal Information
Title: Recovery Support Specialist
Additional Information - Certifications And Licenses
- Security Guard Card
- First Aid Certification
- CPR Certification
- Driver's License
- Med Certified (Certified medication aide)
- CPI (Crisis Prevention Intervention)
- NCI (Nonviolent Crisis Intervention training)
- PMT (Restraint training)
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
HybridOn-SiteSalary Range
$45000/yr - $200000/yrTimeline
Bachelor of Science - Human Services
Goodwin University
01.2026 - 01.2026
Advancement Intern – Adopt-A-Family Program
CHR
10.2025 - 12.2025
Case Management Intern (Disability Services)
Independence Unlimited
09.2025 - 11.2025
Community Outreach & Administrative Intern
Ur Community Cares
05.2025 - 08.2025
Associate of Science - Human Services
Goodwin College
09.2023 - 01/2026
Residential Aide
Community Health Resources (CHR)
06.2023 - Current
Direct Support Professional
Key Human Services
08.2022 - 06.2023
Certificate in Violence Intervention and Advocacy - Violence Intervention and Advocacy
Goodwin University
Recovery Support Specialist Training -
Advocacy Unlimited Inc
Adult Mental Health First Aid USA -
NATIONAL COUNCIL FOR MENTAL WELLBEING
Youth Mental Health First Aid USA -
NATIONAL COUNCIL FOR MENTAL WELLBEING
Addiction/Abuse Recovery Coach Certification - Addiction/Abuse Recovery
Arcs to Freedom
Certified Nursing Assistant (CNA) -
Capital Community College