Shaun Felder
Team Lead Sales Representative
Medford,OR
Summary
Driven Team Lead Front Desk Representative highly skilled in managing other representatives, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Motivated and adaptable team player, leader, and reliable professional offering to help grow and achieve great things with a new organization.
Overview
3
3
years of professional experience
1
1
years of post-secondary education
Work History
Team Lead Front Desk Representative
Planet Fitness
Medford, OR
01.2019 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answering phone calls and written questions, concerns, and complaints regarding membership.
- Providing information on membership fees, policies, processes, benefits, products, and services.
- Actively listening to members and identifying their needs.
- Recommending and cross-selling products and services to members and potential members.
- Investigating and resolving or escalating membership and payment issues.
- Assessing member eligibility and processing payments, applications, and requests.
- Documenting all inquiries and maintaining accurate membership records.
Camp Counselor
Peggy Notebaert Museum
Chicago, IL
06.2017 - 12.2017
- Working with other camp staff members to plan and coordinate camp events.
- Leading and supporting campers as they participate in age-appropriate activities.
- Monitoring campers to ensure compliance with camp rules and prevent accidents.
- Cleaning, maintaining and ensuring proper use of camp facilities and equipment.
- Reporting and recording details of incidents, such as accidents or rule violations, to parents and camp staff.
- Memorizing all emergency procedures and enforcing camp rules.
- Participating in staff meetings High school or equivalent.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Education
High School Diploma -
Phoenix High School
Phoenix, OR 06.2014 - 06.2018
No Degree - Transfer Degree
Rogue Community College
Medford, OR 08.2018 - 02.2019
Skills
Problem-Solving
Additional Information
- Authorized to work in the US for any employer
Timeline
Team Lead Front Desk Representative
Planet Fitness
01.2019 - Current
No Degree - Transfer Degree
Rogue Community College
08.2018 - 02.2019
Camp Counselor
Peggy Notebaert Museum
06.2017 - 12.2017
High School Diploma -
Phoenix High School
06.2014 - 06.2018
Similar Profiles
Valinda Clemons-ElderValinda Clemons-Elder
Shift Manager at Epic Fitness Group Planet FitnessShift Manager at Epic Fitness Group Planet Fitness
RACHELLE SCARBORRACHELLE SCARBOR
Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)
Mandy HeierMandy Heier
TRAINING GENERAL MANAGER/TRAINING COORDINATOR at PLANET FITNESS, GRAND FITNESS PARTNERSTRAINING GENERAL MANAGER/TRAINING COORDINATOR at PLANET FITNESS, GRAND FITNESS PARTNERS