Shaun Foster
Columbus,OH
Summary
Dynamic Shift Lead with a proven track record at Wingstop, excelling in employee training and conflict resolution. Recognized for enhancing customer satisfaction and team productivity through effective supervision and performance improvement strategies. Committed to maintaining workplace safety while driving operational efficiency and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Shift Lead
Wingstop
1823 Morse Rd
08.2024 - 07.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Team Member
Taco Bell
N/A
01.2024 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Shift Lead
Taco Bell
2225 E Dublin Granville Rd
10.2020 - 12.2023
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Northland Highschool
N/ASkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Sales proficiency
- Rules enforcement
- Performance improvement
- Operations monitoring
- Staff motivation
- Loss prevention
- Staff development
Timeline
Shift Lead
Wingstop
08.2024 - 07.2025
Team Member
Taco Bell
01.2024 - 08.2024
Shift Lead
Taco Bell
10.2020 - 12.2023
Northland Highschool