Shaun Hibbs
OAK HILL,West Virginia
Summary
Driven Manager with a proven track record at Walmart, enhancing customer satisfaction and team performance through effective problem-solving and team leadership. Skilled in workforce management and verbal communication, I achieved significant improvements in operational efficiency and staff development. Excelled in mentoring and strategic planning, ensuring the achievement of departmental goals with a keen attention to detail.
Overview
17
17
years of professional experience
Work History
Manager
Walmart
Beckley, WV
04.2007 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Diploma - College Prep
Fayetteville High School
Fayetteville, WV05.1996
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Policy Implementation
Schedule Preparation
Workforce Management
Performance Evaluations
Customer Service
Teamwork and Collaboration
Decision-Making
Attention to Detail
Multitasking
Problem-Solving
Team Development
Hiring and Training
Managing Operations and Efficiency
Timeline
Manager
Walmart
04.2007 - 09.2024
Diploma - College Prep
Fayetteville High School