Shaun Linke
Cumming,GA
Summary
Dynamic professional with a proven track record in customer service and teamwork through prior roles and responsibilities. Excelled in enhancing customer loyalty through exceptional listening and problem-solving skills. Achieved significant improvements in customer satisfaction, demonstrating a flexible approach and a commitment to goals. I am a very goal-oriented individual versed in greeting a high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Dunkin' Donuts
04.2024 - Current
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Camp Counselor
Sawnee Mountain Preserve
05.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
Customer Service Cashier
Launch Trampoline Park
11.2021 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly and maintained composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
West Forsyth High School
Cumming, GA05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Flexible Schedule
- Upselling
- Listening Skills
Timeline
Sales Associate
Dunkin' Donuts
04.2024 - Current
Camp Counselor
Sawnee Mountain Preserve
05.2023 - 08.2023
Customer Service Cashier
Launch Trampoline Park
11.2021 - 06.2022
High School Diploma -
West Forsyth High School
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