Shaun Noble
Stafford,VA
Summary
Dynamic professional with extensive experience in operations management and mentoring. Skilled in critical thinking and optimizing processes, driving improved team performance and customer engagement in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Insurance Agent
Long & Foster Insurance
Spotsylvania, VA
02.2021 - Current
- Developed tailored insurance solutions based on client needs and risk assessments.
- Conducted comprehensive policy reviews to ensure compliance and optimal coverage for clients.
- Cultivated strong relationships with clients, enhancing customer satisfaction and retention rates.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
Store Manager
NTB-National Tire & Battery
Stafford, VA
07.2011 - 09.2020
- Oversaw daily operations, ensuring optimal staffing levels and customer service standards.
- Implemented training programs to enhance team performance and product knowledge.
- Analyzed sales data to identify trends and adjust inventory management strategies.
- Developed promotional strategies to drive sales and enhance store visibility.
- Streamlined operational processes, reducing waste and improving overall efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High School Diploma -
North Stafford High School
Stafford, VANo Degree - Sports Medicine
Old Dominion University
Norfolk, Virginia, VASkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client retention
- Operations management
- Relationship building
- Critical thinking
- Property and casualty insurance
Timeline
Insurance Agent
Long & Foster Insurance
02.2021 - Current
Store Manager
NTB-National Tire & Battery
07.2011 - 09.2020
High School Diploma -
North Stafford High School
No Degree - Sports Medicine
Old Dominion University