Shaun Wilson Jr.
Spring,TX
Summary
Professional hospitality leader prepared for Front of House Manager role. Skilled in team collaboration, customer service, and conflict resolution. Strong focus on achieving results and adapting to changing needs. Reliable, approachable, and effective in managing staff and ensuring exceptional guest experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Manager
Fuego Taco & Bar
06.2024 - Current
- Greeting and welcoming guests as they arrive
- Managing reservations and seating arrangements
- Overseeing the host/hostess staff
- Ensuring the cleanliness and organization of the dining room & restrooms
- Handling customer inquiries and complaints
- Monitoring and maintaining inventory of front of house supplies
- Training and supervising front of house staff
- Developing and implementing customer service policies and procedures
- Handling cash transactions and reconciling daily sales
- Collaborating with management on promotions and special events
- Maintaining a professional and positive attitude with guests and staff
- Schedule creation
- Monthly inventory
- Payroll
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
Front of House Manager
Community Fieldhouse
10.2024 - 03.2025
- Managed a team of 40+ front-of-house staff members, providing training and guidance to ensure exceptional customer service
- Implemented new scheduling system that optimized staffing levels and reduced labor costs
- Developed and implemented standard operating procedures for front-of-house operations, resulting in improved efficiency and consistency
- Conducted regular performance evaluations for front-of-house staff members, identifying areas for improvement and providing constructive feedback
- Oversaw inventory management, including ordering supplies, monitoring stock levels, and minimizing waste
- Maintained cleanliness and organization of the dining area, ensuring compliance with health codes and regulations at all times
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed comprehensive training programs for new hires that reduced onboarding time by 2 days without compromising quality standards
- Developed and implemented training programs for front-of-house staff to enhance product knowledge and improve upselling techniques
- Conducted regular meetings with front-of-house staff to communicate updates, address concerns, and foster teamwork
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
Bartender
Sushi Masa
06.2023 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Head Server
Main Event Entertainment
02.2021 - 07.2023
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Head Bartender
Main Event Entertainment
02.2021 - 07.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Banquet Server/Bartender
Main Event Entertainment
01.2021 - 06.2023
- Ensuring bar was stocked and ready for 100+ groups of people
- Taking care of all guests quickly in high volume environment
- Ensuring cocktails were made correctly and dressed properly
- Worked overnight
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
Education
High school diploma -
Klein Collins High School
Spring, TX06.2021
Skills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Training and mentoring
- POS system operations
- Restaurant operations
- Health and safety regulations
- Employee scheduling
- Quality standards
- Promotional events
Certification
- TABC Certification, 01/01/22, 01/01/26
- Food Handler Certification, 01/01/22, 01/01/25
Personal Information
Authorized To Work: US for any employer
Timeline
Front of House Manager
Community Fieldhouse
10.2024 - 03.2025
Front of House Manager
Fuego Taco & Bar
06.2024 - Current
Bartender
Sushi Masa
06.2023 - 06.2024
Head Server
Main Event Entertainment
02.2021 - 07.2023
Head Bartender
Main Event Entertainment
02.2021 - 07.2023
Banquet Server/Bartender
Main Event Entertainment
01.2021 - 06.2023
- TABC Certification, 01/01/22, 01/01/26
- Food Handler Certification, 01/01/22, 01/01/25
High school diploma -
Klein Collins High School
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