Shauna Coe
Ft. Worth,TX
Summary
- To obtain a position in a highly respectable, goal oriented institution.
- Self-motivated team player with the ability to set priorities and interact with all levels of management
- Excellent problem solving, decision making skills
- Ability to make independent decisions and maintain client confidentiality
- Knowledge in Excel, Microsoft Word, PowerPoint, Regular office equipment
- Keeps a clean and organized working environment
- Field phone calls and all other responsibilities given
- Great with communication
- Quickly learn and master new technology
- Equally successful in both team and self-directed settings
Overview
31
31
years of professional experience
Work History
License and Permit Specialist III
Texas Department Of Public Safety
Lake Worth, TX
12.2020 - Current
- Reviewed and evaluated permit applications to ensure accuracy of information and compliance with applicable codes, laws, regulations and standards.
- Ensured that all necessary documentation is complete prior to submitting applications for approval.
- Resolved customer complaints concerning permitting issues in an efficient manner.
- Assisted applicants in completing required forms for various permits.
- Performed administrative duties such as filing paperwork, responding to inquiries from customers via telephone or email.
- Participated in training sessions designed to update knowledge about current laws governing the issuance of permits.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Verified document authenticity to process license application.
- Stocked counters with forms, film and license supplies to maintain inventory levels.
- Assembled photographs with printed license information to produce completed documents.
Customer Service
American Airlines
DFW
11.2015 - 11.2020
- Cashiering, Supervisor/Lead,Time management, Goal oriented, Passenger Safety.
Instructional Assistant
San Jacinto Unified School District
San Jacinto, CA
03.2003 - 06.2014
- One on one instruction, small group instruction, Phone communications, supervision, monthly reports, Ordering of supplies, maintaining a clean work environment
Pharmacy Technician
Walmart
Beaumont, CA
01.2013 - 10.2013
- Mixing and compounding medications, Billing insurance, Cashier, Daily reports, filing, Maintaining an aseptic work environment
Pharmacy Technician
Mt San Jacinto College
San Jacinto, CA
10.2008 - 06.2009
- Pharmacy Technician courses to receive a Pharm Tech License
Child Care Worker
California Family Life Center
Hemet, CA
04.1999 - 06.2004
- Supervision, Daily Reports, Probation Officer Contact
General Studies
Alessandro High School
Hemet, CA
08.1993 - 06.1997
Education
Pharmacy Technician -
Mt San Jacinto College
06.2009
General Studies -
Alessandro High School
06.1997
Skills
- Product Knowledge
- Data Entry
- Data Collection
- Information Security
- Complaint Resolution
- Paperwork Processing
- Scheduling
- Account Updating
- Appointment Scheduling
- Credit Card Payment Processing
- Document Control
- Process Optimization
- Multi-Task Management
- Reading Comprehension
- Building Rapport
- Product Education
- System Implementation
- Prioritization
- Adaptive Team Player
- Problem Resolution
- Technical Support
Timeline
License and Permit Specialist III
Texas Department Of Public Safety
12.2020 - Current
Customer Service
American Airlines
11.2015 - 11.2020
Pharmacy Technician
Walmart
01.2013 - 10.2013
Pharmacy Technician
Mt San Jacinto College
10.2008 - 06.2009
Instructional Assistant
San Jacinto Unified School District
03.2003 - 06.2014
Child Care Worker
California Family Life Center
04.1999 - 06.2004
General Studies
Alessandro High School
08.1993 - 06.1997
Pharmacy Technician -
Mt San Jacinto College
General Studies -
Alessandro High School
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