Shauna Engström
Aloha,Oregon
Summary
Proficient clerical, computer input, remote phone customer service. Attentive telecommunications professional with training and experience to handle stressful situations. Background and education in law enforcement. Law enforcement application and dispatch app knowledge and experience. Organized and thorough in documenting calls. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure remote / at home security scheduler/dispatch position in remote working environment. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Police Specialist & Graveyard Dispatcher
Beaverton Police Department
03.2020 - Current
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Reduced risks and emergency response issues by observing public safety field units.
- Maintained excellent attendance record, consistently arriving to work on time.
- Issued and Resolved Warrants, Bookings
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
Remote Receptionist & Scheduler
Ruby Receptionists
06.2016 - 05.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
License - Cosmotology
Joliet School of Cosmotology
Joliet06.1982
High School Diploma -
Joliet West High School
Joliet05.1981
Skills
- Dispatching Officers
- Information intake
- 2 Way Radio Communication
- Training and Development
- MS Office
- Multitasking Abilities
- Clerical Organization
- Self-Motivated
- Decision Making
- Dependable and Responsible
Certification
- LEDs, CJIs, WCCCA, PSNet, Sex Offender Registry, PSWeb Training and Certification
- Certified CPR/First Aid; Public Notary
Timeline
Police Specialist & Graveyard Dispatcher
Beaverton Police Department
03.2020 - Current
Remote Receptionist & Scheduler
Ruby Receptionists
06.2016 - 05.2019
License - Cosmotology
Joliet School of Cosmotology
High School Diploma -
Joliet West High School
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