Shauna Gioia
Old Bridge,NJ
Summary
Sales Manager with 20 years of experience primarily the hospitality industry. Proven multitasker with a motivational leadership style. Expertise in developing relationships, networking, and boosting profits. Drive and perseverance to deliver quality service.
Overview
21
21
years of professional experience
Work History
Area Director of Sales
Springhill Suites, Courtyard by Marriott
Woodbridge & North Brunswick, NJ
03.2023 - Current
- Developed and implemented successful sales strategies to increase group and corporate sales.
- Collaborated with other departments to ensure smooth operations of group sales events.
- Build and strengthen relationships with existing and new customers to enable future bookings.
Part Time Server, Bartender, Office Asst
Jacques Exclusive Caterers
Hazlet, NJ
04.2005 - 06.2023
- Ensured exceptional guest experiences through attentive service
- Assisted in preparing banquet space for special upcoming functions
- Trained incoming staff regarding companies’ practices, culture, and procedures.
Associate Project Manager
Curion
Old Bridge, NJ
12.2020 - 01.2023
- Created questionnaires and screeners based on clients’ requests and expectations
- Prepared and executed studies, where consumers would test products
- Used data and statistics gathered to assist with writing reports in PowerPoint.
Director of Sales
Hampton Inn
Woodbridge, NJ
11.2011 - 11.2012
- Aggressively pursued all inquiries, with the objective to secure leads into bookings and generate revenue for the properties
- Responded to all incoming phone calls, walk-in’s and e-mail inquiries, in a professional and timely manner
- Clarified guest concerns and issues, taking action to rectify problems and improve guest satisfaction.
Regional Director of Sales
Janus Hotels & Resorts - Clarion, Holiday Inn Express & Travelodge
Egg Harbor, NJ
05.2009 - 10.2011
- Oversaw the Sales and Catering Department for three properties
- Managed four employees; assisted with hiring, terminating, and training under the supervision of the General Manager
- Increased hotel revenue, profits, and market share through market research, networking, cold calling, and relationship building.
Director of Sales
Crescent Hotels & Resorts - Radisson & Crowne Plaza
Carteret & Somerset, NJ
12.2007 - 05.2009
- Developed and solicited business: via telephone calls, direct mailings, and personal outside calls
- Negotiated effectively while overseeing rate, date, and space commitments and ensuring to maintain profit levels
- Provided exceptional customer service to all guests to achieve satisfaction and repeat business.
Director of Sales
Janus Hotels & Resorts - Comfort Suites Hotel
Somerset, NJ
08.2005 - 12.2007
- Built and maintained relationships with people in the community and local businesses, attending mixers, networking events, fundraisers, tradeshows
- Sole person responsible for the prospecting, soliciting, negotiating, and closing of business for all markets
- Prepared and reviewed reports such as Marketing Plan, Budget, Forecasts, STAR, GRC, Weekly, Monthly, Yearly.
Catering Manager
Lane Hospitality - Crowne Plaza Hotel
Clark, NJ
06.2003 - 08.2005
- Planned, organized, and managed catered events for up to 300 guests
- Administered event set-up, execution, and break-down to assure quality, timeliness, and seamless operations for all banquet functions
- Communicated with relevant departments and supervised event set up to ensure successful functions.
Education
Bachelor of Science - Travel & Tourism Marketing
Johnson & Wales University
Providence, RI01-2001
Skills
- Account development
- Lead prospecting
- Problem solving strength
- Relationship building
- Networking
- B to B sales
- Account management
- Time management
- Organizational
- Goal-oriented
- Hotel systems/software programs
- Customer service
- Meeting Planning
- Event logistics
- Event management
- Food & Beverage
- Travel Arrangements
Timeline
Area Director of Sales
Springhill Suites, Courtyard by Marriott
03.2023 - Current
Associate Project Manager
Curion
12.2020 - 01.2023
Director of Sales
Hampton Inn
11.2011 - 11.2012
Regional Director of Sales
Janus Hotels & Resorts - Clarion, Holiday Inn Express & Travelodge
05.2009 - 10.2011
Director of Sales
Crescent Hotels & Resorts - Radisson & Crowne Plaza
12.2007 - 05.2009
Director of Sales
Janus Hotels & Resorts - Comfort Suites Hotel
08.2005 - 12.2007
Part Time Server, Bartender, Office Asst
Jacques Exclusive Caterers
04.2005 - 06.2023
Catering Manager
Lane Hospitality - Crowne Plaza Hotel
06.2003 - 08.2005
Bachelor of Science - Travel & Tourism Marketing
Johnson & Wales University
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